Salesforce exams4sure complete Service-cloud-consultant Materials by Nel q60 vce pdf

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Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	289 Q&A's	Shared By:	nel

Question 28

Cloud Kicks has recently implemented two-way mobile messaging to increase the efficiency

of the support team. The company uses key performance indicators (KPIs) to measure the success of

the implementation.

Which metric should a consultant use to measure the effectiveness of two-way mobile messaging?

Options:

Average Handle Time

Reduced Call Volume

Total Open Cases

Discussion

Question 29

Cloud Kicks wants to offer its customers a more personalized, flexible service experience beyond emails, phone calls, and chatbots.

What should the consultant recommend to meet this requirement?

Options:

Social media

Messaging apps

Salesforce Knowledge

Discussion

Question 30

The customer support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help agents locate the relevant information more quickly.

Options:

Einstein Bots

Einstein Article Recommendations

Einstein Reply Recommendations

Discussion

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Question 31

Cloud Kicks (CK) wants to provide its authenticated customers with a top-tier support

experience. CK Ants to allow asynchronous conversations, conversations across devices, and

Estimated Wait Time transparency. CK currently uses an external website to deliver its chat support

offering.

What should a consultant recommend to provide these newer capabilities?

Options:

Einstein Bots

Messaging for Web

AppExchange package