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Salesforce Updated Service-Cloud-Consultant Exam Questions and Answers by hubert

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Salesforce Service-Cloud-Consultant Exam Overview :

Exam Name: Salesforce Certified Service cloud consultant (Service-Con-201)
Exam Code: Service-Cloud-Consultant Dumps
Vendor: Salesforce Certification: Salesforce Consultant
Questions: 197 Q&A's Shared By: hubert
Question 48

Cloud Kicks' development team must manage multiple projects that compete for limited

resources. The team needs to change directions often and start urgent work quickly.

Which step should a consultant recommend completing before beginning the build phase?

Options:

A.

Test

B.

Design

C.

Enablement

Discussion
Andrew
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Question 49

Universal Containers wants to provide its resellers a secure portal where they can share their customer accounts, submit and track the status of their cases, and view reports and dashboards.

Which solution should a consultant recommend?

Options:

A.

Employee Community

B.

Partner Experience site

C.

Customer Experience site

Discussion
Question 50

Support managers have requested the ability to provide real-time feedback to agents

during customer chat sessions.

Which feature should a consultant configure to meet this requirement?

Options:

A.

Chatter

B.

Omni-Channel Supervisor

C.

Flow Orchestrator

Discussion
Question 51

Which feature can a consultant deploy to route cases from social channels within a limited timeframe?

Options:

A.

Use custom case assignment rules.

B.

Implement an Apex solution.

C.

Use a third-party app from AppExchange.

Discussion
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