Salesforce certshero free Access Service-cloud-consultant New Release by Curtis q15 vce pdf

Page: 17 / 20

Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	272 Q&A's	Shared By:	curtis

Question 68

A growing retail company wants to modernize its legacy on-premises contact center, which is costly, hard to scale, and lacks support for new digital channels. The company wants to reduce overhead, scale easily during seasonal spikes, and give service reps real-time customer insights.

What should a Service Cloud Consultant recommend?

Options:

Build a custom Experience Cloud solution and integrate with external telephony providers using APIs.

Deploy Salesforce Contact Center with Amazon Connect to unify voice, chat, and case management in the cloud with real-time insights.

Extend legacy systems using Omni-Channel, Live Agent, and a third-party CTI to add new digital channels over time.

Discussion

Question 69

Universal Containers (UC) has a service-level agreement (SLA) with customers that requires an agent to take ownership of and respond to

incoming cases within 2 hours of case creation.

Which best practice will help UC meet its SLA?

Options:

Assign cases to queues and use Escalation Rules to escalate cases that remain unassigned to an agent within 1 hour.

Use Flow Builder to assign a task to all members of a queue if a case remains unassigned to any agent within 1 hour.

Use case auto-response rules to send an email to support managers within 1 hour of case creation.

Discussion

Question 70

Cloud Kicks has a Service Cloud implementation with several channels. Executives want quick access to agent, team, and call center key performance indicators (KPIs). Service managers need to see data about their teams as well.

How should the consultant display the data quickly?

Options:

Create reports from Cases and display on a dashboard.

Migrate the data to a data lake and request a dashboard.

Use Einstein Analytics for Service Cloud,

Discussion

Osian

Dumps are fantastic! I recently passed my certification exam using these dumps and I must say, they are 100% valid.

Azaan Sep 23, 2025

They are incredibly accurate and valid. I felt confident going into my exam because the dumps covered all the important topics and the questions were very similar to what I saw on the actual exam. The team of experts behind Cramkey Dumps make sure the information is relevant and up-to-date.

Mariam

Do anyone think Cramkey questions can help improve exam scores?

Katie Sep 14, 2025

Absolutely! Many people have reported improved scores after using Cramkey Dumps, and there are also success stories of people passing exams on the first try. I already passed this exam. I confirmed above questions were in exam.

Ernest

That's amazing. I think I'm going to give Cramkey Dumps a try for my next exam. Thanks for telling me about them! CramKey admin please share more questions……You guys are amazing.

Nate Sep 1, 2025

I failed last week, I never know this site , but amazed to see all these questions were in my exam week before. I feel bad now, why I didn’t bother this site. Thanks Cramkey, Excellent Job.

Faye

Yayyyy. I passed my exam. I think all students give these dumps a try.

Emmeline Sep 15, 2025

Definitely! I have no doubt new students will find them to be just as helpful as I did.

Question 71

A Service Cloud Consultant is overseeing a Service Cloud implementation for a retail organization. The rollout includes new case assignment processes, customized Service Console layouts, and a knowledge base. The consultant wants to ensure deployment proceeds smoothly and that users are prepared for go-live.

What should the consultant do first to develop an effective deployment and training strategy?

Options:

Host informational sessions about new features while technical configuration is underway, and plan for post-deployment user support to address training needs as they arise.

Define rollout milestones, set up appropriate sandbox environments for testing and training, and plan scenario-based user training sessions.

Prepare user-facing documentation and quick-reference guides early, then roll out features once the Service Console layouts are finalized.