Salesforce crack4sure service-cloud-consultant Actual Questions by Dulcie q15 vce pdf

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Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	dulcie

Question 56

Universal Containers wants to notify support managers when a new case has been untouched for more than 2 business hours.

Which approach should a consultant implement?

Options:

Establish Case Assignment rules.

Create a Flow with a scheduled path.

Configure Case Escalation rules.

Discussion

Question 57

Universal Containers (UC) wants to improve case management by assigning cases to agents based on their relevant product specialization. UC also wants to automatically assign agents to the next case to evenly distribute the case workload.

Options:

Use the Most Available routing model.

Use the agents' Presence Status.

Use Most Cases Closed report.

Discussion

Question 58

Which advantage does Salesforce provide with the OpenCTI framework?

Options:

Developers can Integrate with any telephony platform available with minimal need for customization.

Agents can use telephony on a wide range of browsers and operating systems while only developing once.

Agents can run their softphone at the operating system level, embedded in the task bar or system tray.

Discussion

Question 59

Universal Containers wants to implement a new Experience Cloud site to support its customers. It has provided the following requirements:

• Ability for visitors to search Knowledge articles without registering or logging in

• Ability for over 1 million registered customers to securely submit cases and view the status of those cases

• Ability for registered customers to save favorite Knowledge articles for easy access later

Options:

Implement a Customer Account Portal experience.

Implement a Help Center experience.

Implement a Microsite (LWR) experience.

Discussion

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