Salesforce certification-questions online Service-cloud-consultant Questions Video by Mina q15 vce pdf

Page: 3 / 21

Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	mina

Question 12

Universal Containers has implemented a call-based response system. The call wait time has become too long, and customer service is being affected. Management would like to find a way to reduce customers' wait times and enable agents to handle more inquiries at a time.

Which feature should a consultant recommend?

Options:

Case Auto-Response Rule

Einstein Service Replies

Salesforce Messaging

Discussion

Question 13

Cloud Kicks has implemented a review process for all new Knowledge articles. Each article must be reviewed and approved by a subject matter expert before becoming available to users.

Which step is necessary to make articles visible in all the selected channels?

Options:

Click Publish after the Approval Process.

Set the status to Published fram the Knowledge approval page.

Set the final approval action to 'Lock the record for editing’.

Discussion

Question 14

Cloud Kicks (CK) started out as a small shoe company. Now, CK is growing and needs to

meet changing customer expectations while also uplifting agent skill sets and organizational success.

In which order would a consultant work through a high-level discussion and planning session with

CK?

Options:

Gather organizational vision, map processes, plan metrics, and plan for user feedback.

Gather organizational vision, map processes, plan for user feedback, and define metrics.

Gather organizational vision, match appropriate metrics, plan for user feedback, and map processes.

Discussion

Walter

Yayyy!!! I passed my exam with the help of Cramkey Dumps. Highly appreciated!!!!

Angus Jan 15, 2026

YES….. I saw the same questions in the exam.

Vienna

I highly recommend them. They are offering exact questions that we need to prepare our exam.

Jensen Jan 17, 2026

That's great. I think I'll give Cramkey a try next time I take a certification exam. Thanks for the recommendation!

Joey

I highly recommend Cramkey Dumps to anyone preparing for the certification exam. They have all the key information you need and the questions are very similar to what you'll see on the actual exam.

Dexter Jan 6, 2026

Agreed. It's definitely worth checking out if you're looking for a comprehensive and reliable study resource.

Ari

Can anyone explain what are these exam dumps and how are they?

Ocean Jan 4, 2026

They're exam preparation materials that are designed to help you prepare for various certification exams. They provide you with up-to-date and accurate information to help you pass your exams.

Aryan

Absolutely rocked! They are an excellent investment for anyone who wants to pass the exam on the first try. They save you time and effort by providing a comprehensive overview of the exam content, and they give you a competitive edge by giving you access to the latest information. So, I definitely recommend them to new students.

Jessie Jan 17, 2026

did you use PDF or Engine? Which one is most useful?

Question 15

Cloud Kicks is planning a Service Cloud implementation to reduce the time spent and improve the quality of agent messaging sessions with

customers. After discussions with leadership and the customer service team, the consultant determines that the biggest gains with the least amount of

effort for configuring a standard Einstein for Service feature are from automating standard responses.

Which feature meets this requirement most effectively?

Options:

Einstein Reply Recommendations

Einstein Article Recommendations

Einstein Case Wrap-Up