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Salesforce Updated Service-Cloud-Consultant Exam Questions and Answers by caden

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Salesforce Service-Cloud-Consultant Exam Overview :

Exam Name: Salesforce Certified Service cloud consultant (SP25)
Exam Code: Service-Cloud-Consultant Dumps
Vendor: Salesforce Certification: Certified Service Cloud Consultant
Questions: 197 Q&A's Shared By: caden
Question 44

Cloud Kicks provides telephone support to customers. When creating a case, service agents frequently enter shipping postal codes from various countries around the world.

What is the recommended method to ensure accurate data is entered?

Options:

A.

Set up duplicate rule with matching rules.

B.

Configure validation rule with VLOOKUP.

C.

Create a cross-object formula.

Discussion
Question 45

Cloud Kicks is planning a Service Cloud implementation to reduce the time spent and improve the quality of agent messaging sessions with

customers. After discussions with leadership and the customer service team, the consultant determines that the biggest gains with the least amount of

effort for configuring a standard Einstein for Service feature are from automating standard responses.

Which feature meets this requirement most effectively?

Options:

A.

Einstein Reply Recommendations

B.

Einstein Article Recommendations

C.

Einstein Case Wrap-Up

Discussion
Question 46

Cloud Kicks (CK) uses Service Cloud and Slack. For difficult cases, service agents want to

create a swarm in Slack to pull in experts from multiple CK departments.

What should the consultant recommend to an agent who wants to launch a Slack Swarm?

Options:

A.

Escalation rules

B.

Apex trigger

C.

Quick Action

Discussion
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Angus Nov 4, 2024
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Fraser Oct 9, 2024
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Question 47

Universal Containers has implemented Knowledge-Centered Support (KCS). Specific article types and categories require approval. Both the

Publish Articles and the Submit for Approval buttons are available on page layouts. Agents are forgetting to submit certain articles types for approval.

What should a consultant recommend to automate the Approval Process?

Options:

A.

Update the Approval Process to Auto-launch.

B.

Create a Lightning Web Component action for Approval Process.

C.

Create an autolaunched Flow.

Discussion
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