CompTIA Updated CS0-003 Exam Questions and Answers by alisha

Comprehensive and Detailed Explanation:

Root Cause Analysis (RCA)is the best approach toidentify and resolve the underlying cause of recurring incidents. It involves a systematic investigation of logs, configurations, and operational data to pinpoint the reason behindpersistent security issues​.

Option A (Vulnerability assessment)helpsidentify security weaknessesbut does not focus onrecurring operational issues.

Option C (Recurrence reports)trackpatternsbut do notresolve the root cause.

Option D (Lessons learned)is valuable but is typicallya post-mortem discussion rather than an investigative method.

Thus,B is the correct answer, asroot cause analysis is the best approach for diagnosing recurring availability issues​.

ISO 27001 is an international standard that establishes a framework for implementing, maintaining, and improving an information security management system (ISMS). It helps organizations demonstrate their commitment to protecting their data and complying with various regulations and best practices. The other options are not relevant for this purpose: PCI DSS is a standard that focuses on protecting payment card data; COBIT is a framework that provides guidance on governance and management of enterprise IT; ITIL is a framework that provides guidance on service management and delivery.

A Service-Level Agreement (SLA) is a document that establishes customer expectations regarding the performance and quality of services provided by the SOC (Security Operations Center). It defines thelevel of service expected, including aspects like response times, availability, and support after regular work hours. An SLA helps in setting clear expectations and improving customer satisfaction by outlining the standards and commitments of the service provider.

A vulnerability scan report should include information about the affected hosts, such as their IP addresses, hostnames, operating systems, and services. It should also include a risk score for each vulnerability, which indicates the severity and potential impact of the vulnerability on the host and the organization. Official References: https://www.first.org/cvss/