Expert Answers to Salesforce Exam Service-Cloud-Consultant Questions

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Salesforce Consultant Salesforce Certified Service cloud consultant (Service-Con-201)

Salesforce Certified Service cloud consultant (Service-Con-201)

Last Update Sep 17, 2025
Total Questions : 197

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Questions 2

Cloud Kicks wants to implement a solution that would hold service agents accountable for keeping customer service-level

agreements (SLAs).

Which feature should a consultant use to meet this request?

Options:

Service Contracts

Salesforce Survey

Entitlement process

Discussion 0

Questions 3

Managers at Cloud Kicks often need to update the Case Type field for up to 75 cases at one time using list views.

Which Service Console productivity tool should a consultant recommend?

Options:

Run a macro on each case.

Use a mass Quick Action.

Use a keyboard shortcut.

Discussion 0

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Questions 4

Cloud Kicks wants to create a secure, branded mobile app that its Experience Cloud customers can use to create and track cases, see upcoming product announcements, and interact with other customers who have common interests.

Which mobile development option should the consultant recommend?

Options:

Create two custom mobile apps, one for Apple and the other for Android.

Explain that community users can access the site through a web browser.

Use Salesforce Mobile Publisher to create a common app for both Apple and Android.

Discussion 0

Questions 5

Service Console users work on dozens of cases at a time and often need to update a case they worked on earlier in the day.

What should a consultant recommend?

Options:

Add History to the Utility bar.

Create a custom dashboard.