Expert Answers to Salesforce Exam Service-Cloud-Consultant Questions

Page: 1 / 13

Certified Service Cloud Consultant Salesforce Certified Service cloud consultant (SU24)

Salesforce Certified Service cloud consultant (SU24)

Last Update Dec 12, 2024
Total Questions : 174

To help you prepare for the Service-Cloud-Consultant Salesforce exam, we are offering free Service-Cloud-Consultant Salesforce exam questions. All you need to do is sign up, provide your details, and prepare with the free Service-Cloud-Consultant practice questions. Once you have done that, you will have access to the entire pool of Salesforce Certified Service cloud consultant (SU24) Service-Cloud-Consultant test questions which will help you better prepare for the exam. Additionally, you can also find a range of Salesforce Certified Service cloud consultant (SU24) resources online to help you better understand the topics covered on the exam, such as Salesforce Certified Service cloud consultant (SU24) Service-Cloud-Consultant video tutorials, blogs, study guides, and more. Additionally, you can also practice with realistic Salesforce Service-Cloud-Consultant exam simulations and get feedback on your progress. Finally, you can also share your progress with friends and family and get encouragement and support from them.

Questions 2

A business-to-consumer (B2C) company wants to decrease service costs. Currently,

customers pay invoices and update their contact Information by mailing paper payslips back to the

company.

What is the recommended solution to meet the requirements?

Options:

Experience Cloud with payment processing

Einstein Bots with check processing

Service Cloud Voice with Tele-pay

Discussion 0

Questions 3

Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-only support. Support agents are certified on one or more specific product lines. CK

would like to provide support through multiple channels. CK wants to ensure a consistent customer experience.

Which solution should the consultant recommend to meet the requirements?

Options:

Omni Channel with Queue-Based Routing

Omni-Channel with Capacity-Based Routing

Omni-Channel with Einstein Case Routing

Discussion 0

Questions 4

Ursa Major Solar provides support with service-level agreements (SLAs) for high-priority

cases. Lower Priority cases have different response times. The service center uses Omni-Channel to

manage work items. However, many recently created, high-priority cases exceed the service

deadline.

Which setting should a consultant configure to meet the requirements?

Options:

Skills-Based Routing

Capacity Model

Secondary Routing Priority

Discussion 0

Questions 5

A consultant is working on a Service Cloud implementation with a fixed budget and

timeline. Additional requirements were discovered early on that will result in the project exceeding

timeline and budget constraints.

What is the first step the consultant should take to address the issue?

Options:

Incorporate the additional requirements to the project scope and continue with the original project schedule.

Prepare a change order to account for the additional requirements and communicate the new project schedule.

Document the gap in requirements and discuss the schedule and budget Impact with the project team.

Discussion 0

Fatima

Hey I passed my exam. The world needs to know about it. I have never seen real exam questions on any other exam preparation resource like I saw on Cramkey Dumps.

Niamh Oct 15, 2024

That's true. Cramkey Dumps are simply the best when it comes to preparing for the certification exam. They have all the key information you need and the questions are very similar to what you'll see on the actual exam.

Walter

Yayyy!!! I passed my exam with the help of Cramkey Dumps. Highly appreciated!!!!

Angus Nov 4, 2024

YES….. I saw the same questions in the exam.

Marley

Hey, I heard the good news. I passed the certification exam!

Jaxson Oct 5, 2024

Yes, I passed too! And I have to say, I couldn't have done it without Cramkey Dumps.

Josephine

I want to ask about their study material and Customer support? Can anybody guide me?

Zayd Oct 22, 2024

Yes, the dumps or study material provided by them are authentic and up to date. They have a dedicated team to assist students and make sure they have a positive experience.

Annabel

I recently used them for my exam and I passed it with excellent score. I am impressed.

Amirah Oct 28, 2024

I passed too. The questions I saw in the actual exam were exactly the same as the ones in the Cramkey Dumps. I was able to answer the questions confidently because I had already seen and studied them.

Title

Questions

Posted

salesforce.passcert.service-cloud-consultant based on real exam environment.by valentino.q120.vce.pdf

120

2024-11-30

salesforce.certification-questions.online service-cloud-consultant questions video.by mina.q15.vce.pdf

2024-11-13

salesforce.itexams.certified service cloud consultant service-cloud-consultant dumps pdf.by henryk.q30.vce.pdf

2024-11-10

salesforce.chinesedumps.service-cloud-consultant exam results.by evelina.q135.vce.pdf

135