Salesforce Certified Service cloud consultant (Service-Con-201)
Last Update Oct 22, 2025
Total Questions : 197
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Cloud Kicks wants to implement a solution that would hold service agents accountable for keeping customer service-level
agreements (SLAs).
Which feature should a consultant use to meet this request?
Managers at Cloud Kicks often need to update the Case Type field for up to 75 cases at one time using list views.
Which Service Console productivity tool should a consultant recommend?
Cloud Kicks wants to create a secure, branded mobile app that its Experience Cloud customers can use to create and track cases, see upcoming product announcements, and interact with other customers who have common interests.
Which mobile development option should the consultant recommend?
Service Console users work on dozens of cases at a time and often need to update a case they worked on earlier in the day.
What should a consultant recommend?
TESTED 22 Oct 2025
