Salesforce surepassexam free Salesforce-contact-center Questions Attempt by Zaviyar q62 vce pdf

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Exam Name:	Contact Center Accredited Professional (AP-226)
Exam Code:	Salesforce-Contact-Center Dumps
Vendor:	Salesforce	Certification:	Accredited Professional
Questions:	205 Q&A's	Shared By:	zaviyar

Question 16

The environments that should have a two-way deployment connection in

this scenario are Test Sandbox and Production Org.

Which requirement needs to be met to perform a quick deployment for

change sets or Metadata API components without testing the full

deployment?

Options:

Each class and trigger that was deployed is covered by at least 75% jointly

Tests in the org or al local tests are run and Apex trigger have some

coverage

Components have been validated successful for the target event within least

70 days

Discussion

Question 17

The customer lacks advanced AI capabilities for case deflection. Which AppExchange solution could be a good fit?

Options:

LiveChat

Einstein Bots

Salesforce Flow

DocuSign

Discussion

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Question 18

Your case management design includes knowledge base article recommendations within cases. Which Salesforce feature facilitates this?

Options:

Web-to-Case forms embedded within Knowledge Base articles for easy case creation if the article doesn‘t resolve the issue.

Case Escalation Rules automatically triggering article recommendations when specific criteria are met within a case.

All of the above, offering options for integrating knowledge base recommendations and enhancing self-service within case management.

Discussion

Question 19

You‘re deploying a new web chat widget with proactive engagement triggers. Which cut-over requirement helps optimize customer experience and minimize intrusion?

Options:

Defining precise triggers for proactive chat engagement based on website visitor behavior and context.

Configuring clear opt-out options for customers within the chat window and on website landing pages.

Providing agents with readily available customer context and browsing history within the chat interface.

All of the above, contributing to a personalized and helpful proactive chat experience for website visitors.