Salesforce help2pass passed Exam Today Salesforce-contact-center by Bella-rose q21 vce pdf

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Exam Name:	Salesforce Contact Center Accredited Professional Exam
Exam Code:	Salesforce-Contact-Center Dumps
Vendor:	Salesforce	Certification:	Accredited Professional Certification
Questions:	205 Q&A's	Shared By:	bella-rose

Question 52

The customer wants to offer self-service options for simple issues. Which functionality empowers this?

Options:

Knowledge Base

Einstein Bots

Web Service API

Process Builder

Discussion

Question 53

Validating messaging channel functionality involves testing message delivery and content accuracy. Which tool helps with this?

Options:

Monitoring chat logs and transcripts within Salesforce to review message content and delivery status.

Utilizing third-party testing tools like Twilio Sandbox or MessageBird to send test messages and verify delivery.

Conducting user testing sessions with real customers to gather feedback on the messaging experience and content clarity.

All of the above, offering a comprehensive approach to validate message delivery, content accuracy, and user experience.

Discussion

Question 54

You need to test email responsiveness on different devices. Which platform facilitates multi-device testing?

Options:

Salesforce Inbox previewing emails on desktop and mobile versions.

Developer tools in web browsers for inspecting email rendering on various devices.

Sending test emails to personal accounts with different devices and platforms.

Utilizing Email Preview tool in Salesforce Marketing Cloud for cross-device rendering checks.

Discussion

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Question 55

The consultant should suggest UMS configure its Experience Cloud site to

support the desired chat routing using the following approach:

Pass in the User ID field as a hidden pre-chat field and check the value of