Salesforce passcert salesforce-contact-center Vce Exam Download by Markas q21 vce pdf

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Salesforce Salesforce-Contact-Center Exam Overview :

Exam Name:	Contact Center Accredited Professional (AP-226)
Exam Code:	Salesforce-Contact-Center Dumps
Vendor:	Salesforce	Certification:	Accredited Professional
Questions:	205 Q&A's	Shared By:	markas

Question 60

The company‘s primary goal is to improve customer satisfaction. Which KPI best aligns with this objective?

Options:

Average Contact Handle Time (AHT)

First Contact Resolution (FCR) Rate

Customer Satisfaction (CSAT) Score

Net Promoter Score (NPS)

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Question 61

Your legacy system stores customer data in different formats. Which tool helps assess data readiness for migration?

Options:

Salesforce Data Loader for bulk data imports and mapping.

Data Quality Rules within Salesforce highlighting inconsistencies and missing information.

Data Migration Assistant (DMA) tool for analyzing data format and compatibility.

Custom Apex code scripts developed to assess and clean legacy data for migration.