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Salesforce Updated Salesforce-Contact-Center Exam Questions and Answers by markas

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Salesforce Salesforce-Contact-Center Exam Overview :

Exam Name: Contact Center Accredited Professional (AP-226)
Exam Code: Salesforce-Contact-Center Dumps
Vendor: Salesforce Certification: Accredited Professional
Questions: 205 Q&A's Shared By: markas
Question 60

The company‘s primary goal is to improve customer satisfaction. Which KPI best aligns with this objective?

Options:

A.

Average Contact Handle Time (AHT)

B.

First Contact Resolution (FCR) Rate

C.

Customer Satisfaction (CSAT) Score

D.

Net Promoter Score (NPS)

Discussion
Question 61

Your legacy system stores customer data in different formats. Which tool helps assess data readiness for migration?

Options:

A.

Salesforce Data Loader for bulk data imports and mapping.

B.

Data Quality Rules within Salesforce highlighting inconsistencies and missing information.

C.

Data Migration Assistant (DMA) tool for analyzing data format and compatibility.

D.

Custom Apex code scripts developed to assess and clean legacy data for migration.

Discussion
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