Salesforce braindumps accredited Professional Certification Salesforce-contact-center Exam Dumps by Roscoe q205 vce pdf

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Exam Name:	Salesforce Contact Center Accredited Professional Exam
Exam Code:	Salesforce-Contact-Center Dumps
Vendor:	Salesforce	Certification:	Accredited Professional Certification
Questions:	205 Q&A's	Shared By:	roscoe

Question 56

Your bot design includes integration with external systems for data retrieval. Which security protocol safeguards data exchange?

Options:

Secure Sockets Layer (SSL) encryption protecting data transmission between the bot and external systems.

API authentication mechanisms ensuring authorized access and verification for data exchange.

Field-Level Encryption selectively encrypting sensitive data fields within the bot‘s data storage.

All of the above, forming a multi-layered security approach for data exchange with external systems.

Discussion

Question 57

Validating case management functionality involves assessing data capture accuracy. Which tool assists with this?

Options:

Case History related list displaying all updates and changes made to a specific case record.

Reporting tools showing trends and patterns in case data entry and field values.

Data Quality Rules automatically highlighting inconsistencies and missing information in case fields.

All of the above, providing various options for analyzing data capture accuracy and identifying potential issues.

Discussion

Question 58

You‘re migrating historical call recordings to Salesforce. Which storage option provides secure and scalable access?

Options:

File attachments within Salesforce case records.

External cloud storage with Salesforce integration.

Salesforce Content Management System (CMS) for document and asset management.

Salesforce Platform Events or Queues for real-time data streaming and storage.

Discussion

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Question 59

Your customer wants to offer 24/7 omnichannel support with personalized interactions. Which Salesforce feature best addresses this?

Options:

Omni-Channel Routing

Case Management

Service Cloud Einstein

Customer Community