Salesforce pass4future accredited Professional Certification Salesforce-contact-center New Questions by Helena q164 vce pdf

Page: 2 / 15

Exam Name:	Contact Center Accredited Professional (AP-226)
Exam Code:	Salesforce-Contact-Center Dumps
Vendor:	Salesforce	Certification:	Accredited Professional
Questions:	205 Q&A's	Shared By:	helena

Question 8

You‘re validating data cleansing requirements for case migration. Which step helps identify and handle duplicate entries?

Options:

Matching and merging customer records based on email addresses or phone numbers to eliminate duplicates.

Utilizing data quality rules and duplicate detection tools to flag potential duplicate case records for review and correction.

Manually comparing case details and identifying duplicates for removal or merging before data migration.

All of the above, depending on the complexity and desired level of automation for duplicate case handling.

Discussion

Kingsley

Do anyone guide my how these dumps would be helpful for new students like me?

Haris Sep 25, 2025

Absolutely! They are highly recommended for anyone looking to pass their certification exam. The dumps are easy to understand and follow, making it easier for you to study and retain the information.

Everleigh

I must say that they are updated regularly to reflect the latest exam content, so you can be sure that you are getting the most accurate information. Plus, they are easy to use and understand, so even new students can benefit from them.

Huxley Sep 22, 2025

That's great to know. So, you think new students should buy these dumps?

Ace

No problem! I highly recommend Cramkey Dumps to anyone looking to pass their certification exams. They will help you feel confident and prepared on exam day. Good luck!

Harris Sep 15, 2025

That sounds amazing. I'll definitely check them out. Thanks for the recommendation!

Annabel

I recently used them for my exam and I passed it with excellent score. I am impressed.

Amirah Sep 10, 2025

I passed too. The questions I saw in the actual exam were exactly the same as the ones in the Cramkey Dumps. I was able to answer the questions confidently because I had already seen and studied them.

Carson

Yeah, definitely. I would definitely recommend Cramkey Dumps to anyone who is preparing for an exam.

Rufus Sep 9, 2025

Me too. They're a lifesaver!

Question 9

The most suitable functionality to automatically assign cases to an account's dedicated service agent, thereby improving service level quality, is Case Assignment Rules. Here's why:

Ursa Major Solar (UMS) wants to implement Service Cloud Voice. UMS is satisfied with it current telephony provider, which can be used with Voice.

Which Service Cloud Voice telephony model should a consultant recommend?

Options:

Service Cloud Voice with partner telephony Service Cloud Voice with

Amazon Connect

Service Cloud Voice with partner telephony from Amazon Connect

Given that Ursa Major Solar (UMS) is already satisfied with their current

telephony provider and it can be used with Service Cloud Voice, the most suitable telephony model is Service Cloud Voice with partner telephony.