Salesforce Updated Salesforce-Contact-Center Exam Questions and Answers by sayed

When integrating with legacy systems, several factors must be carefully considered in the release plan:A. Development of custom Apex code for data exchange may be required to ensure compatibility and functionality.B. Potential data migration challenges must be managed to maintain data integrity.C. The availability and responsiveness of IT teams responsible for legacy systems are crucial to address any integration issues promptly.Considering all these factors is essential to mitigate risks and ensure a successful integration with minimal disruption.

References: https://help.salesforce.com/articleView?id=sf.integration_api_overview.htm

Custom Apex Code is the most flexible option for implementing sophisticated case prioritization logic that can consider multiple variables such as customer loyalty and contract value. Apex allows developers to write complex algorithms that assess various aspects of a customer profile and case details to assign priority levels.

• Case Classification and Case Escalation Rules provide some level of prioritization but typically in a more limited scope.
• Entitlements manage customer rights and service levels but do not inherently prioritize cases based on loyalty or value.
• Custom Apex Code provides the necessary customization to tailor case prioritization according to specific business rules and criteria.

Developers can refer to Salesforce Apex Developer Guide for guidance on how to implement custom logic with Apex.

The Salesforce Sandbox environment is the ideal tool for validating email functionality. It allows for the sending of test emails to verify both the delivery and the accuracy of content, including the proper functioning of merge fields and the correctness of recipient details, without affecting live data.

References: https://help.salesforce.com/articleView?id=sf.test_email_deliverability.htm