Salesforce itexams accredited Professional Certification Salesforce-contact-center Dumps Pdf by Sayed q21 vce pdf

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Exam Name:	Contact Center Accredited Professional (AP-226)
Exam Code:	Salesforce-Contact-Center Dumps
Vendor:	Salesforce	Certification:	Accredited Professional
Questions:	205 Q&A's	Shared By:	sayed

Question 40

You‘re given a list of project requirements including specific agent skill sets for case routing. Which tool helps validate this requirement is met within the deployed system?

Options:

Manual testing by assigning cases to agents and verifying routing based on pre-defined skill sets.

Utilizing Process Builder workflows and Flow triggers to trace case routing logic and confirm alignment with required skill sets.

Running Case Assignment Rule reports and analyzing data to ensure cases are routed to agents with matching skills.

All of the above, combined for a comprehensive validation of case routing logic and adherence to defined agent skill sets.

Discussion

Question 41

The scope includes integration with legacy systems. Which factor should be carefully considered in the release plan?

Options:

Development of custom Apex code for data exchange with legacy systems.

Potential data migration challenges and ensuring data integrity during integration.

The availability and responsiveness of IT teams responsible for legacy systems.

All of the above, requiring careful planning and consideration for potential complexities.

Discussion

Question 42

The customer wants to prioritize cases based on customer loyalty and contract value. Which functionality enables this?

Options:

Case Classification

Entitlements

Case Escalation Rules

Custom Apex Code

Discussion

Question 43

Validating email functionality involves testing delivery and content accuracy. Which tool helps with email address verification?

Options:

Salesforce Reports with filters to identify cases with invalid email addresses.

Data Loader functionality for bulk email address validation against external databases.

Einstein Validation Service for real-time email address verification during data entry.

Salesforce Sandbox environment for sending test emails and verifying recipient details.

Discussion

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