Salesforce nwexams ace Your Salesforce-contact-center Accredited Professional Certification Exam by Kristian q123 vce pdf

Page: 8 / 15

Exam Name:	Salesforce Contact Center Accredited Professional Exam
Exam Code:	Salesforce-Contact-Center Dumps
Vendor:	Salesforce	Certification:	Accredited Professional Certification
Questions:	205 Q&A's	Shared By:	kristian

Question 32

The marketing team wants to track the impact of social media campaigns on Contact Center volume. How can you measure this?

Options:

Monitor case mentions of specific campaign keywords and track resolution times.

Integrate social media platform data with Salesforce for customer journey analysis.

Analyze call origin information and identify calls originating from social media campaigns.

Deploy sentiment analysis on customer interactions to gauge campaign reception.

Discussion

Question 33

Your migration plan includes transferring agent performance data. Which Salesforce object best accommodates this data?

Options:

Account records representing your customer organizations.

Contact records for individual customer contacts.

User records for your contact center agents.

Custom objects specifically designed for tracking agent performance metrics.

Discussion

Question 34

You need to share Contact Center metrics with external stakeholders. Which feature facilitates secure and controlled data sharing?

Options:

Exporting reports and dashboards for external access via email or file sharing platforms.

Salesforce Sharing Settings granting specific access levels to external users for relevant dashboards and reports.

Custom Apex development for building secure data sharing portals with granular access controls.

All of the above, depending on the security requirements, desired level of control, and complexity of data access needs.

Discussion

Sarah

Yeah, I was so relieved when I saw that the question appeared in the exam were similar to their exam dumps. It made the exam a lot easier and I felt confident going into it.

Aaliyah Aug 27, 2024

Same here. I've heard mixed reviews about using exam dumps, but for us, it definitely paid off.

Ayra

How these dumps are necessary for passing the certification exam?

Damian Oct 22, 2024

They give you a competitive edge and help you prepare better.

Sam

Can I get help from these dumps and their support team for preparing my exam?

Audrey Aug 29, 2024

Definitely, you won't regret it. They've helped so many people pass their exams and I'm sure they'll help you too. Good luck with your studies!

Elise

I've heard that Cramkey is one of the best websites for exam dumps. They have a high passing rate and the questions are always up-to-date. Is it true?

Cian Sep 26, 2024

Definitely. The dumps are constantly updated to reflect the latest changes in the certification exams. And I also appreciate how they provide explanations for the answers, so I could understand the reasoning behind each question.

Melody

My experience with Cramkey was great! I was surprised to see that many of the questions in my exam appeared in the Cramkey dumps.

Colby Aug 17, 2024

Yes, In fact, I got a score of above 85%. And I attribute a lot of my success to Cramkey's dumps.

Question 35

Your customer wants to personalize customer interactions based on past purchase history. How can you leverage future functionality?

Options:

Introduce pre-built Knowledge Base articles recommending relevant products based on purchase history.

Integrate with the CRM system to access customer data and personalize case handling approaches.

Utilize AI-powered case deflection tools to suggest personalized offers and upsell opportunities.

Implement dynamic routing based on purchase history to connect customers with appropriate agents.