Salesforce pass4success newly Released Salesforce-contact-center Exam Pdf by Teodora q82 vce pdf

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Exam Name:	Salesforce Contact Center Accredited Professional Exam
Exam Code:	Salesforce-Contact-Center Dumps
Vendor:	Salesforce	Certification:	Accredited Professional Certification
Questions:	205 Q&A's	Shared By:	teodora

Question 36

Validating chatbot functionality involves testing natural language processing (NLP) accuracy. Which tool can help with this?

Options:

Monitoring chatbot logs and chat transcripts to identify misinterpretations of user queries.

Utilizing NLP testing tools like Annotate.io or MonkeyLearn to analyze bot responses and accuracy.

Conducting user testing sessions with real customers to gather feedback on chatbot interactions and understanding.

All of the above, providing multi-faceted insights into chatbot NLP performance and user experience.

Discussion

Question 37

Your deployment involves introducing a new agent performance dashboard. Which cut-over requirement helps ensure user adoption and understanding?

Options:

Providing comprehensive training on the dashboard features and metrics for agents.

Making the dashboard easily accessible and readily available within the agent interface.

Customizing the dashboard layout and visualizations to align with agent preferences and needs.

All of the above, contributing to a positive user experience and encouraging agents to leverage the new dashboard.

Discussion

Question 38

You need to configure dashboards and reports for KPI visualization. Which platform offers the most flexibility?

Options:

Einstein Analytics with customizable dashboards and visual data storytelling capabilities.

Salesforce Reporting tools for generating detailed reports and data analysis.

Omni-Channel dashboards providing real-time insights into agent activity and queue metrics.

All of the above, depending on the desired level of detail, visual representation, and data access.

Discussion

Question 39

The most suitable Service Cloud Voice feature for Ursa Major Solar to

protect customer information during phone interactions is:

Pause/Resume Call Recording

A client requires that their Messaging for Web customers are able to see

wait times when starting an interaction. They also want to allow a banner to

inform customers that chats are unavailable outside of business hours.

What are some of the required configurations in this solution?

Options:

Business Hours active, Estimated Wait Time activated Omni-Channel

Queue of flows and custom Business Hours Messaging in the flow

Business Hours active, Omni-Channel Queue or Flow, Estimated Wait Time

active and Business Hours added to the Embedded Deployment

Estimated Wait Time activated, Event Flow routing Business Hours set,

and Lite Shoe class in the Pre-Chat form

Discussion

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