Exin dumpspedia last Attempt Itil Questions by Azaan q503 vce pdf

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Exam Name:	ITIL Foundation (V4)
Exam Code:	ITIL Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	503 Q&A's	Shared By:	azaan

Question 8

Which of the following can be used to access service desks?

Options:

Phone calls

All of the above

Text and social media messaging

Discussion

Question 9

Which statement about emergency changes is CORRECT?

Options:

The testing of emergency can be eliminated in order to implement the change quickly

The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly

Emergency changes should be authorized and implemented as service requests

Emergency changes must be fully documented before authorization and implementation

Discussion

Question 10

How should automation be implemented?

Options:

By initially concentrating on the most complex tasks

By optimizing as much as possible first

By replacing human intervention wherever possible

By replacing the existing tools first

Discussion

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Question 11

Which practice owns and manages issues, queries and requests from users?

Options:

Service desk

Problem management

Incident management

Change control

Discussion

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