Which of the following can be used to access service desks?
Options:
Phone calls
All of the above
Text and social media messaging
Email
Answer:
Which statement about emergency changes is CORRECT?
The testing of emergency can be eliminated in order to implement the change quickly
The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
Emergency changes should be authorized and implemented as service requests
Emergency changes must be fully documented before authorization and implementation
How should automation be implemented?
By initially concentrating on the most complex tasks
By optimizing as much as possible first
By replacing human intervention wherever possible
By replacing the existing tools first
Which practice owns and manages issues, queries and requests from users?
Service desk
Problem management
Incident management
Change control
Site Secure
TESTED 16 Jul 2026
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