Exin passguide exin-itil Itil Passing Score by Melody q151 vce pdf

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Exam Name:	ITIL Foundation (V4)
Exam Code:	ITIL Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	503 Q&A's	Shared By:	melody

Question 12

What defines the requirements for a service and takes responsibility for the outcomes of service consumption?

Options:

A customer

A user

A configuration item (CI)

An IT asset

Discussion

Question 13

Which describes normal changes?

Options:

Changes that need to be scheduled and assessed following a process

Changes that are low-risk and pre-authorized

Changes that are typically initiated as service requests

Changes that must be implemented as soon as possible

Discussion

Question 14

What are the ITIL guiding principles used for?

Options:

To help an organization make good decisions

To direct and control an organization

To identify activities that an organization must perform in order to deliver a valuable service

To ensure that an organization’s performance continually meets stakeholders’ expectations

Discussion

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Question 15

Identify the missing word in the following sentence.

A change is defined as the addition, modification, or removal of anything that could have a direct or indirect

effect on [?].