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Exin Updated ITIL Exam Questions and Answers by ismael

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Exin ITIL Exam Overview :

Exam Name: ITIL Foundation (V4)
Exam Code: ITIL Dumps
Vendor: Exin Certification: Exin-ITIL
Questions: 503 Q&A's Shared By: ismael
Question 20

Which is an input to the service value system?

Options:

A.

The system of directing and controlling an organization

B.

A model to help meet stakeholders expectations

C.

Recommendations to help an organization in all aspects of its work

D.

A need from consumers for new or changes services

Discussion
Question 21

Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.

Which guiding principle recommends that the unnecessary work should be eliminated?

Options:

A.

Keep it simple and practical

B.

Think and work holistically

C.

Star: where you are

D.

Progress iteratively with feedback

Discussion
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Question 22

Which statement about outcomes is CORRECT?

Options:

A.

Outcomes enable products to be delivered to a stakeholder

B.

An outcome defines the amount of money spent on technology for a service

C.

An outcome depends on at least one output to deliver a result

D.

Outcomes provide assurance to stakeholders on how a service performs

Discussion
Question 23

Which value chain activity is concerned with the availability of service components?

Options:

A.

Design and transition

B.

Deliver and support

C.

Plan

D.

Obtain/build

Discussion
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