Exin nwexams ace Your Itil Exin-itil Exam by Josie q151 vce pdf

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Exam Name:	ITIL Foundation (syllabus 2011)
Exam Code:	ITIL Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	503 Q&A's	Shared By:	josie

Question 56

How do all value chain activities transform inputs to outputs?

Options:

By using a combination of practices

By using a single functional team

By determining service demand

By implementing process automation

Discussion

Question 57

How should an organization include third-party suppliers in the continual improvement of services?

Options:

Ensure suppliers include details of their approach to service improvement in contracts

Require evidence that the supplier uses agile development methods

Require evidence that the supplier implements all improvements using project management practices

Ensure that all supplier problem management activities result in improvements

Discussion

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Question 58

How are target resolution times used in the 'incident management' practice?

Options:

They are agreed, documented, and communicated to help set user expectations

They are established, reviewed, and reported to ensure that customers are happy with the service

They are initiated, approved, and managed to ensure that predictable responses are achieved

They are scheduled, assessed and authorized to reduce the risk of service failures

Discussion

Question 59

Which is NOT a component of the service value system?