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Exin Updated ITIL Exam Questions and Answers by coco

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Exin ITIL Exam Overview :

Exam Name: ITIL Foundation (V4)
Exam Code: ITIL Dumps
Vendor: Exin Certification: Exin-ITIL
Questions: 503 Q&A's Shared By: coco
Question 72

Which activity is part of the ‘continual improvement practice?

Options:

A.

handing compliments and complaints from user to identify improvements.

B.

Improving relationships with and between stakeholders.

C.

Prioritizing and creating business cases for improvement initiatives.

D.

Identifying the cause unplanned interruptions to service.

Discussion
Question 73

Where are the details of the required performance outcomes of a service denned?

Options:

A.

Service level agreements

B.

Service requests

C.

Service components

D.

Service offerings

Discussion
Question 74

What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?

Options:

A.

Customer engagement

B.

Operational metrics

C.

Business metrics

D.

Customer feedback

Discussion
Question 75

Which is the addition, modification or removal of anything that could have an effect on services?

Options:

A.

A change

B.

An event

C.

An incident

D.

A problem

Discussion
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