Exin how2pass itil Exam Lab Questions by Coco q101 vce pdf

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Exin ITIL Exam Overview :

Exam Name:	ITIL Foundation (syllabus 2011)
Exam Code:	ITIL Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	503 Q&A's	Shared By:	coco

Question 72

Which activity is part of the ‘continual improvement practice?

Options:

handing compliments and complaints from user to identify improvements.

Improving relationships with and between stakeholders.

Prioritizing and creating business cases for improvement initiatives.

Identifying the cause unplanned interruptions to service.

Discussion

Question 73

Where are the details of the required performance outcomes of a service denned?

Options:

Service level agreements

Service requests

Service components

Service offerings

Discussion

Question 74

What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?

Options:

Customer engagement

Operational metrics

Business metrics

Customer feedback

Discussion

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Question 75

Which is the addition, modification or removal of anything that could have an effect on services?

Options:

A change

An event

An incident

A problem

Discussion

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