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Exin Updated ITIL Exam Questions and Answers by woody

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Exin ITIL Exam Overview :

Exam Name: ITIL Foundation (V4)
Exam Code: ITIL Dumps
Vendor: Exin Certification: Exin-ITIL
Questions: 503 Q&A's Shared By: woody
Question 64

What is a configuration item?

Options:

A.

Any financially valuable component that can contribute to delivery of an IT product or service

B.

Any component that needs to be managed in order to deliver an IT service

C.

Any change of state that has significance for the management of a service

D.

A problem that has been analyzed but has not been resolved

Discussion
Question 65

What is the MAIN benefit of 'problem management'?

Options:

A.

Restoring normal service as quickly as possible

B.

Reducing the number and impact of incidents

C.

Maximizing the number of successful changes

D.

Managing workarounds and known errors

Discussion
Question 66

When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?

Options:

A.

Business objectives

B.

Improvement plans

C.

Assessment results

D.

KPI reports

Discussion
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Question 67

Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?

Options:

A.

Service providers are able to respond more quickly to customer needs

B.

Bottlenecks in the service provider's workflow are identified.

C.

The complexities of the service provider's IT systems are identified.

D.

The service provider gains a better understanding of the customer experience.

Discussion
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