Exin pass4future exin-itil Itil New Questions by Woody q302 vce pdf

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Exam Name:	ITIL Foundation (syllabus 2011)
Exam Code:	ITIL Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	503 Q&A's	Shared By:	woody

Question 64

What is a configuration item?

Options:

Any financially valuable component that can contribute to delivery of an IT product or service

Any component that needs to be managed in order to deliver an IT service

Any change of state that has significance for the management of a service

A problem that has been analyzed but has not been resolved

Discussion

Question 65

What is the MAIN benefit of 'problem management'?

Options:

Restoring normal service as quickly as possible

Reducing the number and impact of incidents

Maximizing the number of successful changes

Managing workarounds and known errors

Discussion

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Question 66

When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?

Options:

Business objectives

Improvement plans

Assessment results

KPI reports

Discussion

Question 67

Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?

Options:

Service providers are able to respond more quickly to customer needs

Bottlenecks in the service provider's workflow are identified.

The complexities of the service provider's IT systems are identified.