Exin certsexpert exin-itil Itil Exin Study Notes by Ciaran q151 vce pdf

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Exam Name:	ITIL Foundation (syllabus 2011)
Exam Code:	ITIL Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	503 Q&A's	Shared By:	ciaran

Question 48

What is a change schedule PRIMARILY used for?

Options:

To help plan, authorize and schedule emergency changes

To publish a list of service requests that users can select

To ensure that a single change authority reviews every change

To help plan changes, assist in communication and avoid conflicts

Discussion

Question 49

Which directly assists with the diagnosis and resolution of simple incidents?

Options:

Scripts for collecting user information

Use of shift working patterns

Fulfillment of service requests

Creation of a temporary team

Discussion

Question 50

Which statement about change authorization is CORRECT?

Options:

A change authority should be assigned to each type of change and change model

Centralizing change authorization to a single person is the most effective means of authorization

The authorization of normal changes should be expedited to ensure they can be implemented quickly

Standard changes are high risk and should be authorized by the highest level of change authority

Discussion

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Question 51

Which statement about the automation of service requests is CORRECT?

Options:

Service requests that cannot be automated should be handled as incidents

Service requests and their fulfillment should be automated as much as possible

Service requests that cannot be automated should be handled as problems