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Exin Updated ITIL Exam Questions and Answers by ciaran

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Exin ITIL Exam Overview :

Exam Name: ITIL Foundation (V4)
Exam Code: ITIL Dumps
Vendor: Exin Certification: Exin-ITIL
Questions: 503 Q&A's Shared By: ciaran
Question 48

What is a change schedule PRIMARILY used for?

Options:

A.

To help plan, authorize and schedule emergency changes

B.

To publish a list of service requests that users can select

C.

To ensure that a single change authority reviews every change

D.

To help plan changes, assist in communication and avoid conflicts

Discussion
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Question 49

Which directly assists with the diagnosis and resolution of simple incidents?

Options:

A.

Scripts for collecting user information

B.

Use of shift working patterns

C.

Fulfillment of service requests

D.

Creation of a temporary team

Discussion
Question 50

Which statement about change authorization is CORRECT?

Options:

A.

A change authority should be assigned to each type of change and change model

B.

Centralizing change authorization to a single person is the most effective means of authorization

C.

The authorization of normal changes should be expedited to ensure they can be implemented quickly

D.

Standard changes are high risk and should be authorized by the highest level of change authority

Discussion
Question 51

Which statement about the automation of service requests is CORRECT?

Options:

A.

Service requests that cannot be automated should be handled as incidents

B.

Service requests and their fulfillment should be automated as much as possible

C.

Service requests that cannot be automated should be handled as problems

D.

Service requests and their fulfillment should be carried out by service desk staff without automation

Discussion
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