Exin exactexam itil Questions Bank by Harlen q302 vce pdf

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Exam Name:	ITIL Foundation (syllabus 2011)
Exam Code:	ITIL Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	503 Q&A's	Shared By:	harlen

Question 52

Which statement about the ‘four Ps’ of service design is CORRECT?

Options:

Processes refers to skill and training

Partners refers to suppliers and vendors

People refers to technology and tools

Products refers to producers and metrics

Discussion

Question 53

Which dimension of service management considers governance, management, and communication?

Options:

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

Discussion

Question 54

What is defined as an unplanned interruption or reduction in the quality of a service?

Options:

An incident

A problem

A change

An event

Discussion

Question 55

Identify the missing words in the following sentence.

The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.

Options:

'focus on value' guiding principle

service value system

'service request management' practice

four dimensions of service management

Discussion

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