Exin freetechexam full Access Itil Tutorials by Carson q503 vce pdf

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Exam Name:	ITIL Foundation (syllabus 2011)
Exam Code:	ITIL Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	503 Q&A's	Shared By:	carson

Question 32

Which is the FIRST thing to consider when focusing on value?

Options:

Identifying the service customer who will receive value

Defining customer experience and user experience

Understanding what is valuable to the service consumer

Ensuring value is co-created by improvement initiatives.

Discussion

Question 33

A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

Options:

Incident management

Service Request management

Change enablement

Service request management

Discussion

Question 34

Identify the missing work in the following sentence.

An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.

Options:

Consider

Discard

Re-use

Improve

Discussion

Question 35

Identify the missing word in the following sentence.

Sponsor is the role that authorizes budget for service [?)

Options:

value

consumption

management

provision

Discussion

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2024-05-04

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