Exin freetechexam full Access Itil Tutorials by Carson q503 vce pdf

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Exam Name:	ITIL Foundation (V4)
Exam Code:	ITIL Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	503 Q&A's	Shared By:	carson

Question 32

Which is the FIRST thing to consider when focusing on value?

Options:

Identifying the service customer who will receive value

Defining customer experience and user experience

Understanding what is valuable to the service consumer

Ensuring value is co-created by improvement initiatives.

Discussion

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Question 33

A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

Options:

Incident management

Service Request management

Change enablement

Service request management