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Exin Updated ITIL Exam Questions and Answers by ahad

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Exin ITIL Exam Overview :

Exam Name: ITIL Foundation (V4)
Exam Code: ITIL Dumps
Vendor: Exin Certification: Exin-ITIL
Questions: 503 Q&A's Shared By: ahad
Question 40

Which practice needs people who understand complex systems and have creative and analytical skills?

Options:

A.

Change enablement

B.

Service level management

C.

Service request management

D.

Problem management

Discussion
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Question 41

Which TWO are important aspects of the ‘service request management’ practice?

1.Standardization and automation

2.Providing a variety of channels for access

3.Establishing a shared view of targets

4.Policies for approvals

Options:

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

Discussion
Question 42

Which dimension considers data security and privacy?

Options:

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Discussion
Question 43

Which practice provides support for managing feedback, compliments and complaints from users?

Options:

A.

Change control

B.

Service request management

C.

Problem management

D.

Incident management

Discussion
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