Exin passleader pdf Itil Study Guide by Ariyah q50 vce pdf

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Exam Name:	ITIL Foundation (syllabus 2011)
Exam Code:	ITIL Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	503 Q&A's	Shared By:	ariyah

Question 60

Which dimension of service management considers the workflows and controls needed to deliver services?

Options:

Organization and people

Information and technology

Partners and suppliers

Value streams and processes

Discussion

Question 61

Which describes a ‘change authority’?

Options:

A model used to determine who will assess a change

A person who approves a change

A tool used to help changes

A way to manage the people aspects of change

Discussion

Question 62

Which statement about a service value stream is CORRECT?

Options:

it uses inputs and outputs prescribed by ITIL

It is a service value chain activity

It integrates practices for a specific scenario

It provides an operating model for service providers

Discussion

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Question 63

Which costs are included in the value proposition of a service?

Options:

Additional expense that the service consumer has because they are using the service

Money that the service consumer no longer needs to spend because they are using the service

Tangible or intangible results for the service consumer because they are using the service

The benefits, usefulness. and importance of the service that are perceived by the service consumer

Discussion