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Exin Updated ITIL Exam Questions and Answers by alvin

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Exin ITIL Exam Overview :

Exam Name: ITIL Foundation (syllabus 2011)
Exam Code: ITIL Dumps
Vendor: Exin Certification: Exin-ITIL
Questions: 503 Q&A's Shared By: alvin
Question 68

Which facilitates outcomes that customers want to achieve?

Options:

A.

Service

B.

Warranty

C.

Organization

D.

IT asset

Discussion
Question 69

Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?

Options:

A.

Focus on value

B.

Start where you are

C.

Think and work holistically

D.

Keep it simple and practical

Discussion
Question 70

What is the purpose of the ‘monitoring and event management’ practice?

Options:

A.

To restore normal service operation as quickly as possible

B.

To manage workarounds and known errors

C.

To capture demand for incident resolution and service requests

D.

To systematically observe services and service components

Discussion
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Question 71

What is a cause, or potential cause, of one or more incidents?

Options:

A.

A configuration item

B.

A workaround

C.

An incident

D.

A problem

Discussion
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