Exin examstrust exin Itil Online Access by Alvin q101 vce pdf

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Exam Name:	ITIL Foundation (V4)
Exam Code:	ITIL Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	503 Q&A's	Shared By:	alvin

Question 68

Which facilitates outcomes that customers want to achieve?

Options:

Service

Warranty

Organization

IT asset

Discussion

Question 69

Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?

Options:

Focus on value

Start where you are

Think and work holistically

Keep it simple and practical

Discussion

Question 70

What is the purpose of the ‘monitoring and event management’ practice?

Options:

To restore normal service operation as quickly as possible

To manage workarounds and known errors

To capture demand for incident resolution and service requests

To systematically observe services and service components

Discussion

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Question 71

What is a cause, or potential cause, of one or more incidents?

Options:

A configuration item

A workaround

An incident

A problem

Discussion