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Exam Name:	Certified Implementation Specialist - IT Service Management
Exam Code:	CIS-ITSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Service Management
Questions:	170 Q&A's	Shared By:	brooklyn

Question 8

What are two effective measures of performance for the Problem Management process?

Choose 2 answers

Options:

Number of Problem that have Breached SLAs

Average Problem Resolution Time

Percentage of Problem Resolution within SLA by Category

Problems older than 30 days by Priority and State

Discussion

Question 9

When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)

Options:

Stage labels and names can be changed

States for the requested item records can be renamed

Define a Service Level Agreement for a stage

Estimated durations can be set

Discussion

Question 10

What are key relationships between Change and Release Management?

Choose 3 answers

Options:

A Change can contain one or more Releases

A Release can contain one or more Changes

Release management application is required, to use the Change management application

Change management provides governance which includes Release management

Change includes planning and approvals, Release includes building resting and execution of changes

Discussion

Question 11

What is an example of a Key Performance Indicator for Change management that is included with Performance Analytics, but not available in ServiceNow reporting? (Choose two.)

Options:

% Successful Changes

Count of Completed Changes per Month, by Change Type

% Unauthorized Changes

Count of Completed Changes per Month, by Category

Discussion

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