Servicenow pass4success newly Released Cis-itsm Exam Pdf by Kieran q131 vce pdf

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Exam Name:	Certified Implementation Specialist - IT Service Management
Exam Code:	CIS-ITSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Service Management
Questions:	170 Q&A's	Shared By:	kieran

Question 28

Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.

Which business rule already satisfies this requirement?

Options:

Populate Assignment Group based on CI/SO

Populate Assignment Group based on Cl Support Group

Problem Assignment Group based on CI Support Group

ITSM Best Practice Group Assignment

Discussion

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Question 29

What are the components of a Flow Action?

Options:

Processes, Subprocess aid Action Steps

Indexes, Processes and Outputs

Inputs Action Steps and Outputs

Inputs Processes, Subprocesses and Outputs

Discussion

Question 30

When using the Email Client, what is the difference between an Email Template and a Quick Message?

Options:

Email Templates are like forms that can be sent to the caller for completion; Quick Messages are primarily used by the Chat Bot

Email Template is defined and automatically applied when the email form launches; Quick Messages are defined and then can be manually applied by the user

Email Templates are included with ITSM; Quick Messages are new with Machine Learning

Email templates are defined by users with admin role; Quick Messages are defined by users with quick_message_admin role

Discussion

Question 31

A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.

What would be the next step for this problem?

Options:

If 7 days has passed, since the Problem was closed, it cannot be re-opened

Problem Manager clicks Re-Analyze on the Problem record

Problem Assignee clicks Re-Open on the Problem record

Administrator clicks Re-Open on the Problem Record

Discussion

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