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ServiceNow Updated CIS-ITSM Exam Questions and Answers by kieran

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ServiceNow CIS-ITSM Exam Overview :

Exam Name: Certified Implementation Specialist - IT Service Management
Exam Code: CIS-ITSM Dumps
Vendor: ServiceNow Certification: CIS-Service Management
Questions: 182 Q&A's Shared By: kieran
Question 28

A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.

What might be the cause of this?

Options:

A.

The Problem Management Best Practice - Madrid - Knowledge integration plugin has not been activated

B.

Tester is not impersonating Problem Coordinator

C.

The customer did not pay the bill for Knowledge management

D.

The sn_known_error_write role is required to see the Create Known Error article link

E.

The requirement was not m the stories

Discussion
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Question 29

The Problem table is extended from what table?

Options:

A.

Outage

B.

Problem Task

C.

Task

D.

Major Incident

E.

Incident

Discussion
Question 30

On a Normal Change Model what are some examples of the Model Stale Transitions that are defined for the Authorize state?

Options:

A.

Authorize to Draft. Authorize to Assess. Authorize to Review

B.

Authorize to Implement, Authorize to Assess, Authorize *o Review

C.

Authorize to Canceled, Authorize to New, Authorize to Scheduled

D.

Authorize to Scheduled Authorize to Closed, Authorize to New

Discussion
Question 31

Options:

A.

incident_manager

B.

itil_admin

C.

service_owner

D.

itil

Discussion
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