Servicenow passcert cis-itsm Based On Real Exam Environment by Chelsea q393 vce pdf

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Exam Name:	Certified Implementation Specialist - IT Service Management
Exam Code:	CIS-ITSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Service Management
Questions:	197 Q&A's	Shared By:	chelsea

Question 48

Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?

Options:

Flow Actions

Flow Activities

Flow Steps

Action Pills

Flow Tasks

Discussion

Question 49

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

Options:

Application Menus

Report

Dependency view

CI Class Manager

Discussion

Question 50

By default, a business rule causes the Assignment group to be automatically set on a change request record. How is the group identified?

Options:

Support group on CI record, or if empty the Support group on the Service offering

Support group on CI record, or if empty, the Support group on the Service

Change group on CI record, or if empty, the Change group on the Service offering

Support group on CI record, or the default assignment group for the user

Discussion

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Question 51

When using the Email Client, what is the difference between an Email Template and a Quick Message?

Options:

Email templates are defined by users with admin role Quick Messages are defined by users with quick_message_admin role

Email Template is defined and automatically applied when the email form launches Quick Messages are defined and then can be manually applied by the user

Email Templates are included with ITSM, Quick Messages are new with Machine Learning

Email Templates are like forms that can be sent to the caller for completion Quick Messages are primarily used by the Chat Bot