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ServiceNow Updated CIS-ITSM Exam Questions and Answers by kaia

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ServiceNow CIS-ITSM Exam Overview :

Exam Name: Certified Implementation Specialist - IT Service Management
Exam Code: CIS-ITSM Dumps
Vendor: ServiceNow Certification: CIS-Service Management
Questions: 197 Q&A's Shared By: kaia
Question 24

Which record type would you use for an Ask a Question form that would generate an Incident?

Options:

A.

Order Guide

B.

Content Hem

C.

Record Producer

D.

Linked Item

E.

Catalog Item

Discussion
Question 25

What is an example of a good use case for an Order Guide?

Options:

A.

Order a set of Dishes

B.

Order a Custom Automobile

C.

Order a Technical Consultation

D.

Order a Couch

E.

Order a case of Laundry Soap

Discussion
Josephine
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Zayd Apr 2, 2026
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Damian Apr 6, 2026
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Freyja Apr 5, 2026
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Rayyan Apr 18, 2026
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Question 26

Released in Quebec, what tool enables the creation of templates for Catalog Items?

Options:

A.

Template Builder

B.

Template Management

C.

Catalog Wizard

D.

Catalog Builder

E.

Catalog Template Library

Discussion
Question 27

What defines the required approvals and the associated conditions for a change model?

Options:

A.

A change approval policy

B.

A change model's slate transitions

C.

A change mode) approval definition

D.

A change approval lifecycle flow

Discussion
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