Servicenow exams4sure pass Cis-itsm Exam Guide by Charlie q87 vce pdf

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Exam Name:	Certified Implementation Specialist - IT Service Management
Exam Code:	CIS-ITSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Service Management
Questions:	170 Q&A's	Shared By:	charlie

Question 12

Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?

Options:

VIP Flag reference decorator

VIP flag dictionary entry

VIP Flag field style

VIP Flag action script

Discussion

Question 13

What baseline Change Flows support the baseline Normal Change model?

Options:

Change - Normal - Assess- Change - Normal -Authorize- Change- Normal-Close. Change - Implementation tasks

Change - Normal - New, Change - Normal -Assess, Change - Normal - Implement Change - Implementation tasks

Change-Normal-Assess, Change-Normal-Authorize, Change- Normal - Implement Change - Implementation tasks

Change - Normal - New Change - Normal - Review, Change - Normal - Close. Change - implementation tasks

Discussion

Question 14

Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?

Options:

Flow Actions

Flow Activities

Flow Steps

Action Pills

Flow Tasks

Discussion

Question 15

The ability to authorize requests is enabled using a role which requires a user license. What is this role?

Options:

sn_approval_write

sc_approver

approver

approver_user

Discussion

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