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ServiceNow Updated CIS-ITSM Exam Questions and Answers by keyaan

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ServiceNow CIS-ITSM Exam Overview :

Exam Name: Certified Implementation Specialist - IT Service Management
Exam Code: CIS-ITSM Dumps
Vendor: ServiceNow Certification: CIS-Service Management
Questions: 182 Q&A's Shared By: keyaan
Question 20

When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?

Options:

A.

Editors

B.

Item Admins

C.

Authors

D.

Item Owners

Discussion
Hassan
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Question 21

A Portfolio Manager is primarily concerned with the performance of what hierarchy?

Options:

A.

Portfolio Owner, Service Owner, Catalog Manager

B.

Requested Item, Catalog Task, Task SLA

C.

Service Catalog, Catalog Item, Requested Item

D.

Service Portfolio, Service, Service Offering

Discussion
Question 22

What are key relationships between Change and Release Management?

Choose 3 answers

Options:

A.

A Change can contain one or more Releases

B.

A Release can contain one or more Changes

C.

Release management application is required, to use the Change management application

D.

Change management provides governance which includes Release management

E.

Change includes planning and approvals, Release includes building resting and execution of changes

Discussion
Question 23

What are key relationships between Change and Release Management? (Choose three.)

Options:

A.

Release management application is required, to use the Change management application

B.

Change includes planning and approvals; Release includes building, testing and execution of changes

C.

A Release can contain one or more Changes

D.

A Change can contain one or more Releases

E.

Change management provides governance, which includes Release management

Discussion
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