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ServiceNow Updated CIS-ITSM Exam Questions and Answers by keyaan

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ServiceNow CIS-ITSM Exam Overview :

Exam Name: Certified Implementation Specialist - IT Service Management
Exam Code: CIS-ITSM Dumps
Vendor: ServiceNow Certification: CIS-Service Management
Questions: 170 Q&A's Shared By: keyaan
Question 20

Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?

Options:

A.

Edit in Catalog Builder

B.

Edit in Item Designer

C.

Edit in Catalog Item Designer

D.

Edit in Form Designer

Discussion
Question 21

How is granular read and write access for a specific change model defined?

Options:

A.

Setting Advanced Security to true and applying user criteria

B.

Configuring ACL's on the Create New landing page

C.

Change properties

D.

Configuring ACL's on the chge_model table

Discussion
Inaaya
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Fraser Dec 3, 2025
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Nell
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Ernie Dec 16, 2025
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Lennie
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Emelia Dec 23, 2025
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Eric Dec 2, 2025
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Question 22

Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)

Options:

A.

Too many options may confuse users and increase mis-categorization

B.

Choices have no additional metadata to drive process

C.

It is difficult to implement

D.

It is not part of the baseline instance

Discussion
Question 23

What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)

Options:

A.

Manage Risk Assessments

B.

Delete CAB Definition

C.

Manage Risk Conditions

D.

Delete Change

E.

Create and manage Approval Policies

Discussion
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