Servicenow certsexpert download Full Version Cis-itsm Exam by Ashton q219 vce pdf

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Exam Name:	Certified Implementation Specialist - IT Service Management
Exam Code:	CIS-ITSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Service Management
Questions:	182 Q&A's	Shared By:	ashton

Question 40

If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?

Options:

The agent is prompted to select the Assignment group

The Assignment group field is populated with agent's user group

The Assignment group field remains empty

An error is displayed indicating the Assignment group field must be populated before executing the Assign to me Ul action

Discussion

Question 41

How is granular read and write access for a specific change model defined?

Options:

Setting Advanced Security to true and applying user criteria

Configuring ACL's on the Create New landing page

Change properties

Configuring ACL's on the chge_model table

Discussion

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Question 42

Problem management provides what benefits for Incident management? Choose 2 answers

Options:

Incident managers authorize problem investigations

Solutions implemented reduce future incidents

Published workarounds help quickly resolve incidents

Problem Investigations automatically triggered for multiple user incidents

Discussion

Question 43

Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation.

Your customer wants the catalog to contain two items:

1. Construction request

2. Getting Started with Construction Requests

The Getting Started Item should contain a link to a Knowledge Article.

What type of item would you use to satisfy the requirement for the Getting Started Item?

Options:

Knowledge Item

Record Producer

Content Item

Order Guide

Catalog Item