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ServiceNow Updated CIS-ITSM Exam Questions and Answers by melania

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ServiceNow CIS-ITSM Exam Overview :

Exam Name: Certified Implementation Specialist - IT Service Management
Exam Code: CIS-ITSM Dumps
Vendor: ServiceNow Certification: CIS-Service Management
Questions: 170 Q&A's Shared By: melania
Question 16

Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

Options:

A.

Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date Most Voted

B.

Update the incident_close UI action script

C.

From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes Most Voted

D.

Modify the Incident Lifecycle flow to expire after 7 days

Discussion
Question 17

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

Options:

A.

Application Menus

B.

Reports

C.

CI Class Manager

D.

Dependency View

Discussion
Nell
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Dexter Dec 25, 2025
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Question 18

A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?

Options:

A.

Build report on SC Task table, Group by Variables for Computer > Extra memory

B.

Build report on Requested Item table, Group by Variables for Computer > Extra memory

C.

Build report on Task table, Group by Variables for Computer > Extra memory

D.

Build report on Request table, Group by Variables for Computer > Extra memory

E.

Build report on Catalog Item table, Group by Variables for Computer > Extra memory

Discussion
Question 19

In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.

When you click the Re-Analyze button, what state Is set on the problem record?

Options:

A.

Assess

B.

Root Cause Analysis

C.

Fix in Progress

D.

Draft

Discussion
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