Servicenow actualtests servicenow Cis-itsm Questions Answers by Melania q87 vce pdf

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Exam Name:	Certified Implementation Specialist - IT Service Management
Exam Code:	CIS-ITSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Service Management
Questions:	197 Q&A's	Shared By:	melania

Question 16

On the Release record, what are the available options on the Release phase list?

Options:

Requirement Gathering, Design, Build, Roll-out, Unit Testing, User Acceptance, Pilot

Scoping, Design, Develop, Deployment, Unit Testing, Integration, Pilot

Analyze, Design, Development, Build, Roll-out, QA, User Acceptance

Requirement Gathering, Design, Development, Build, Deployment, QA, User Acceptance

Discussion

Question 17

Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?

Options:

sn_business_user

sn_problem_read

sn_service_owner

sn_problem_write

sn_problem_business_user

Discussion

Question 18

Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?

Choose 2 answers

Options:

On Incident Properties, for Close Open Incident Tasks when Incident is closed or canceled, select Yes

Enable system property com snc incident.mcidentjask closure

Edit system property com.snc incident autoclose basedon resolved_at

On Incident Properties, for Autoclose Incident Tasks, select Yes

Discussion

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Question 19

What are two effective measures of performance for the Problem Management process?

Choose 2 answers

Options:

Number of Problem that have Breached SLAs

Average Problem Resolution Time

Percentage of Problem Resolution within SLA by Category

Problems older than 30 days by Priority and State

Discussion

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