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Exam Name:	Certified Implementation Specialist - IT Service Management
Exam Code:	CIS-ITSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Service Management
Questions:	170 Q&A's	Shared By:	melania

Question 16

Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

Options:

Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date Most Voted

Update the incident_close UI action script

From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes Most Voted

Modify the Incident Lifecycle flow to expire after 7 days

Discussion

Question 17

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

Options:

Application Menus

Reports

CI Class Manager

Dependency View

Discussion

Question 18

A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?

Options:

Build report on SC Task table, Group by Variables for Computer > Extra memory

Build report on Requested Item table, Group by Variables for Computer > Extra memory

Build report on Task table, Group by Variables for Computer > Extra memory

Build report on Request table, Group by Variables for Computer > Extra memory

Build report on Catalog Item table, Group by Variables for Computer > Extra memory

Discussion

Question 19

In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.

When you click the Re-Analyze button, what state Is set on the problem record?

Options:

Assess

Root Cause Analysis

Fix in Progress

Draft

Discussion

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