Pre-Summer Sale Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: get65

ServiceNow Updated CIS-ITSM Exam Questions and Answers by melania

Page: 4 / 13

ServiceNow CIS-ITSM Exam Overview :

Exam Name: Certified Implementation Specialist - IT Service Management
Exam Code: CIS-ITSM Dumps
Vendor: ServiceNow Certification: CIS-Service Management
Questions: 182 Q&A's Shared By: melania
Question 16

On the Release record, what are the available options on the Release phase list?

Options:

A.

Requirement Gathering, Design, Build, Roll-out, Unit Testing, User Acceptance, Pilot

B.

Scoping, Design, Develop, Deployment, Unit Testing, Integration, Pilot

C.

Analyze, Design, Development, Build, Roll-out, QA, User Acceptance

D.

Requirement Gathering, Design, Development, Build, Deployment, QA, User Acceptance

Discussion
Question 17

Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?

Options:

A.

sn_business_user

B.

sn_problem_read

C.

sn_service_owner

D.

sn_problem_write

E.

sn_problem_business_user

Discussion
Question 18

Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?

Choose 2 answers

Options:

A.

On Incident Properties, for Close Open Incident Tasks when Incident is closed or canceled, select Yes

B.

Enable system property com snc incident.mcidentjask closure

C.

Edit system property com.snc incident autoclose basedon resolved_at

D.

On Incident Properties, for Autoclose Incident Tasks, select Yes

Discussion
Question 19

What are two effective measures of performance for the Problem Management process?

Choose 2 answers

Options:

A.

Number of Problem that have Breached SLAs

B.

Average Problem Resolution Time

C.

Percentage of Problem Resolution within SLA by Category

D.

Problems older than 30 days by Priority and State

Discussion
Rosalie
I passed. I would like to tell all students that they should definitely give Cramkey Dumps a try.
Maja Mar 4, 2026
That sounds great. I'll definitely check them out. Thanks for the suggestion!
Vienna
I highly recommend them. They are offering exact questions that we need to prepare our exam.
Jensen Mar 17, 2026
That's great. I think I'll give Cramkey a try next time I take a certification exam. Thanks for the recommendation!
Sam
Can I get help from these dumps and their support team for preparing my exam?
Audrey Mar 10, 2026
Definitely, you won't regret it. They've helped so many people pass their exams and I'm sure they'll help you too. Good luck with your studies!
Hassan
Highly Recommended Dumps… today I passed my exam! Same questions appear. I bought Full Access.
Kasper Mar 26, 2026
Hey wonderful….so same questions , sounds good. Planning to write this week, I will go for full access today.
Page: 4 / 13

CIS-ITSM
PDF

$36.75  $104.99

CIS-ITSM Testing Engine

$43.75  $124.99

CIS-ITSM PDF + Testing Engine

$57.75  $164.99