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ServiceNow Updated CIS-ITSM Exam Questions and Answers by ayeza

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ServiceNow CIS-ITSM Exam Overview :

Exam Name: Certified Implementation Specialist - IT Service Management
Exam Code: CIS-ITSM Dumps
Vendor: ServiceNow Certification: CIS-Service Management
Questions: 182 Q&A's Shared By: ayeza
Question 32

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

Options:

A.

Application Menus

B.

Reports

C.

CI Class Manager

D.

Dependency View

Discussion
Teddie
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Question 33

Which record type would you use for a Computer request?

Options:

A.

Record Producer

B.

Order Guide

C.

Catalog Item

D.

Content Item

Discussion
Question 34

What baseline Change Flows support the baseline Normal Change model?

Options:

A.

Change - Normal - Assess- Change - Normal -Authorize- Change- Normal-Close. Change - Implementation tasks

B.

Change - Normal - New, Change - Normal -Assess, Change - Normal - Implement Change - Implementation tasks

C.

Change-Normal-Assess, Change-Normal-Authorize, Change- Normal - Implement Change - Implementation tasks

D.

Change - Normal - New Change - Normal - Review, Change - Normal - Close. Change - implementation tasks

Discussion
Question 35

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

Options:

A.

catalog_fulfiller

B.

fulfiller

C.

itil

D.

sc_fulfiller

E.

task_worker

Discussion
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