Servicenow testinside download Latest Cis-itsm Questions by Daisy-may q350 vce pdf

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Exam Name:	Certified Implementation Specialist - IT Service Management
Exam Code:	CIS-ITSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Service Management
Questions:	197 Q&A's	Shared By:	daisy-may

Question 36

What is KCS (Knowledge Centered Services)?

Options:

A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

A documented methodology to provide a set of best practices for creating and maintaining knowledge

A dashboard with specific visualization of the different knowledge bases and categories

An application that helps agents and managers to create cases from Knowledge articles

Discussion

Question 37

In what table are Change records stored?

Options:

Change [change_task]

Change Request [rfc]

Change Request [change_request]

Change [change]

Change [task_change]

Discussion

Question 38

Options:

The approver can auto-reply with "approved" in the subject line.

The approval can be defined as a group approval.

The approver can leverage the delegation functionality.

The approver can forward approval notifications to their manager.

Discussion

Question 39

Where can a change manager define the interval frequency for unauthorized change detection?

Options:

The ci.change.unplanned business rule

Event Processing Properties module

Unauthorized Change Properties module

Unauthorized change flow

Discussion

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