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ServiceNow Updated CIS-ITSM Exam Questions and Answers by daisy-may

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ServiceNow CIS-ITSM Exam Overview :

Exam Name: Certified Implementation Specialist - IT Service Management
Exam Code: CIS-ITSM Dumps
Vendor: ServiceNow Certification: CIS-Service Management
Questions: 182 Q&A's Shared By: daisy-may
Question 36

What is KCS (Knowledge Centered Services)?

Options:

A.

A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

B.

A documented methodology to provide a set of best practices for creating and maintaining knowledge

C.

A dashboard with specific visualization of the different knowledge bases and categories

D.

An application that helps agents and managers to create cases from Knowledge articles

Discussion
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Question 37

In what table are Change records stored?

Options:

A.

Change [change_task]

B.

Change Request [rfc]

C.

Change Request [change_request]

D.

Change [change]

E.

Change [task_change]

Discussion
Question 38

Options:

A.

The approver can auto-reply with "approved" in the subject line.

B.

The approval can be defined as a group approval.

C.

The approver can leverage the delegation functionality.

D.

The approver can forward approval notifications to their manager.

Discussion
Question 39

Where can a change manager define the interval frequency for unauthorized change detection?

Options:

A.

The ci.change.unplanned business rule

B.

Event Processing Properties module

C.

Unauthorized Change Properties module

D.

Unauthorized change flow

Discussion
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