Certified Implementation Specialist - IT Service Management
Last Update Jan 12, 2026
Total Questions : 170
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If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?
Prior to Quebec, when you click Change > Create New, which page is displayed?
Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?
Choose 2 answers
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?
Choose 2 answers
TESTED 12 Jan 2026
