Expert Answers to ServiceNow Exam CIS-ITSM Questions

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CIS-Service Management Certified Implementation Specialist - IT Service Management

Certified Implementation Specialist - IT Service Management

Last Update Jan 23, 2026
Total Questions : 170

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Questions 2

If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?

Options:

The agent is prompted to select the Assignment group

An error is displayed indicating the agent must manually assign the incident

The Assignment group field will not populate

The Assignment group field automatically populates with the agent's primary group

Discussion 0

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Questions 3

Prior to Quebec, when you click Change > Create New, which page is displayed?

Options:

Change Landing Page

Change Form

Change Catalog

Change Wizard

Change Interceptor

Discussion 0

Questions 4

Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?

Choose 2 answers

Options:

timestamp

item author

variables

catalog(s)

item name

Discussion 0

Questions 5

Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?

Choose 2 answers

Options:

On Incident Properties, for Close Open Incident Tasks when Incident is closed or canceled, select Yes

Enable system property com snc incident.mcidentjask closure

Edit system property com.snc incident autoclose basedon resolved_at

On Incident Properties, for Autoclose Incident Tasks, select Yes

Discussion 0

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