Expert Answers to ServiceNow Exam CIS-ITSM Questions

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CIS-Service Management Certified Implementation Specialist - IT Service Management

Certified Implementation Specialist - IT Service Management

Last Update May 18, 2026
Total Questions : 197

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Questions 2

What is the trigger for the Change - Normal - Assess Flow?

Options:

A Change request using the Normal Change model is moved to the Assess state

A Change request using the Normal Change model is Assigned to a group

A Change request using the Normal Change model is created

A Change request using die Normal Change model is Low Risk and is moved to the Assess state

Discussion 0

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Questions 3

The Problem table is extended from what table?

Options:

Outage

Problem Task

Task

Major Incident

Incident

Discussion 0

Questions 4

On a Normal Change Model what are some examples of the Model Stale Transitions that are defined for the Authorize state?

Options:

Authorize to Draft. Authorize to Assess. Authorize to Review

Authorize to Implement, Authorize to Assess, Authorize *o Review

Authorize to Canceled, Authorize to New, Authorize to Scheduled

Authorize to Scheduled Authorize to Closed, Authorize to New

Discussion 0

Questions 5

A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.

What might be the cause of this?

Options:

The Problem Management Best Practice - Madrid - Knowledge integration plugin has not been activated

Tester is not impersonating Problem Coordinator

The customer did not pay the bill for Knowledge management

The sn_known_error_write role is required to see the Create Known Error article link

The requirement was not m the stories

Discussion 0

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