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Question 58
Which statement about outcomes is CORRECT?
Options:
A.
Outcomes enable products to be delivered to a stakeholder
B.
An outcome defines the amount of money spent on technology for a service
C.
An outcome depends on at least one output to deliver a result
D.
Outcomes provide assurance to stakeholders on how a service performs
It is important to understand the difference in these terms not just for clarity, but because outputs are much easier to measure than outcomes.
Outputs are nearly always quantitative, with data available to show whether these have been delivered. Outputs are easy to report on and to validate. There is no grey area.
Outcomes are more challenging to verify because they are both qualitative and quantitative. Whether your outcomes have been achieved will rely, to a great extent, on the perception of the people who receive the service. Perceptions are not easy to measure or report on, but it is essential you find a way to do so.
https://www.bmc.com/blogs/outcomes-vs-outputs/
Question 59
How is a continual improvement register used?
Options:
A.
To record requests for provision of a resource or service
B.
To provide a structured approach to implementing improvements
C.
To organize past, present, and future improvement ideas
D.
To authorize changes to implement improvement initiatives
