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Exin Updated ITILFND Exam Questions and Answers by louise

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Exin ITILFND Exam Overview :

Exam Name: ITIL – Foundation (v4)
Exam Code: ITILFND Dumps
Vendor: Exin Certification: Exin-ITIL
Questions: 503 Q&A's Shared By: louise
Question 32

How does information about problems and known errors contribute to 'incident management'?

Options:

A.

It enables the reassessment of known erros

B.

It enables quick and efficient diagnosis of incidents

C.

It removes the need for collaboration during incident resolution

D.

It removes the need for regular customer updates

Discussion
Question 33

What is the starting point for optimization?

Options:

A.

Standardizing practices and services

B.

Determining where the most positive impact would be

C.

Securing stakeholder engagement

D.

Understanding the vision and objectives of the organization

Discussion
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Question 34

Which activity is part of the 'continual improvement' practice?

Options:

A.

Populating and maintaining the asset register

B.

Providing a clear path for users to report issues, queries, and requests

C.

Delivering tactical and operational engagement with customers

D.

Identifying and logging opportunities

Discussion
Question 35

What should all 'continual improvement' decisions be based on?

Options:

A.

Accurate and carefully analysed data

B.

Details of how services are measured

C.

A recent maturity assessment

D.

An up-to-date balanced scorecard

Discussion
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