What are the three phases of 'problem management'?
Options:
Problem identification, problem control, error control
Problem analysis, error identification, incident resolution
Problem logging, problem classification, problem resolution
Incident management, problem management, change control
Answer:
What should be done for every problem?
It should have a workaround to reduce the impact
It should be prioritized based on its potential impact and probability
It should be resolved so that it can be closed
It should be diagnosed to identify possible solutions
Which statement about emergency changes is CORRECT?
The testing of emergency can be eliminated in order to implement the change quickly
The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
Emergency changes should be authorized and implemented as service requests
Emergency changes must be fully documented before authorization and implementation
Which of the following is the MOST important 'or effective incident management?
Collaboration tools and techniques
Balanced scorecard review
Automated pipelines
A variety of access channels
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