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Exin Updated ITILFND Exam Questions and Answers by rosabella

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Exin ITILFND Exam Overview :

Exam Name: ITIL – Foundation (v4)
Exam Code: ITILFND Dumps
Vendor: Exin Certification: Exin-ITIL
Questions: 503 Q&A's Shared By: rosabella
Question 36

What are the three phases of 'problem management'?

Options:

A.

Problem identification, problem control, error control

B.

Problem analysis, error identification, incident resolution

C.

Problem logging, problem classification, problem resolution

D.

Incident management, problem management, change control

Discussion
Question 37

What should be done for every problem?

Options:

A.

It should have a workaround to reduce the impact

B.

It should be prioritized based on its potential impact and probability

C.

It should be resolved so that it can be closed

D.

It should be diagnosed to identify possible solutions

Discussion
Question 38

Which statement about emergency changes is CORRECT?

Options:

A.

The testing of emergency can be eliminated in order to implement the change quickly

B.

The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly

C.

Emergency changes should be authorized and implemented as service requests

D.

Emergency changes must be fully documented before authorization and implementation

Discussion
Question 39

Which of the following is the MOST important 'or effective incident management?

Options:

A.

Collaboration tools and techniques

B.

Balanced scorecard review

C.

Automated pipelines

D.

A variety of access channels

Discussion
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