Exin Updated ITILFND Exam Questions and Answers by clemmie

Costs are the amount of money spent on a specific activity or resource. From the service consumer’s perspective, there are two types of cost involved in service relationships:

• Costs removed from the consumer by the service (a part of the value proposition). For example, for a car sharing service, the customer does not pay for the actual cost of purchasing the car.

https://www.bmc.com/blogs/itil-key-concepts-service-management/

The organizations and people dimension sets out the people aspects of service management to be considered when designing, operating and changing service offerings. People include employees, managers, executives, customers, supplier employees, or anybody else who is involved in the creation or consumption of services.

https://assyst.ifs.com/blog/what-are-the-four-dimensions-of-itil-4

In ITIL, there are six activities in the service value chain which represent the steps an organization takes in the creation of value:

• Plan
• Engage
• Design and Transition
• Obtain/Build
• Deliver and Support
• Improve

https://www.bmc.com/blogs/itil-service-value-chain/

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between them.

https://wiki.process-symphony.com.au/framework/lifecycle/process/service-configuration-management-itil-4/