Exin exams4sure pass Itilfnd Exam Guide by Noelle q453 vce pdf

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Exam Name:	ITIL – Foundation (v4)
Exam Code:	ITILFND Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	503 Q&A's	Shared By:	noelle

Question 8

Which guiding principle recommends collecting data before deciding what can be re-used?

Options:

Focus on value

Keep it simple and practical

Start where you are

Progress interactively with feedback

Discussion

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Question 9

Why should service desk staff detect recurring issues?

Options:

To help identify problems

To escalate incidents to the correct support team

To ensure effective handling of service requests

To engage the correct change authority

Discussion