Exin exams4sure pass Itilfnd Exam Guide by Noelle q453 vce pdf

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Exam Name:	ITIL – Foundation (v4)
Exam Code:	ITILFND Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	503 Q&A's	Shared By:	noelle

Question 8

Which guiding principle recommends collecting data before deciding what can be re-used?

Options:

Focus on value

Keep it simple and practical

Start where you are

Progress interactively with feedback

Discussion

Question 9

Why should service desk staff detect recurring issues?

Options:

To help identify problems

To escalate incidents to the correct support team

To ensure effective handling of service requests

To engage the correct change authority

Discussion

Question 10

Which guiding principle recommends assessing the current state and deciding what can be reused?

Options:

Focus on value

Start where you are

Collaborate and promote visibility

Progress iteratively with feedback

Discussion

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Question 11

Which helps to streamline the fulfilment of service requests?

Options:

Understanding which service requests can be accomplished with limited approvals

Creating new workflows for every service request

Separating requests relating to service failures from the degradation of services

Eliminating service requests which have complex workflows