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Exin Updated ITILFND Exam Questions and Answers by noelle

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Exin ITILFND Exam Overview :

Exam Name: ITIL – Foundation (v4)
Exam Code: ITILFND Dumps
Vendor: Exin Certification: Exin-ITIL
Questions: 503 Q&A's Shared By: noelle
Question 8

Which guiding principle recommends collecting data before deciding what can be re-used?

Options:

A.

Focus on value

B.

Keep it simple and practical

C.

Start where you are

D.

Progress interactively with feedback

Discussion
Question 9

Why should service desk staff detect recurring issues?

Options:

A.

To help identify problems

B.

To escalate incidents to the correct support team

C.

To ensure effective handling of service requests

D.

To engage the correct change authority

Discussion
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Question 10

Which guiding principle recommends assessing the current state and deciding what can be reused?

Options:

A.

Focus on value

B.

Start where you are

C.

Collaborate and promote visibility

D.

Progress iteratively with feedback

Discussion
Question 11

Which helps to streamline the fulfilment of service requests?

Options:

A.

Understanding which service requests can be accomplished with limited approvals

B.

Creating new workflows for every service request

C.

Separating requests relating to service failures from the degradation of services

D.

Eliminating service requests which have complex workflows

Discussion
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