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Exin-ITIL ITIL - Foundation (v4)

ITIL - Foundation (v4)

Last Update Apr 29, 2025
Total Questions : 503

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Questions 2

Which are the elements of process control?

Options:

A.  

Inputs, outputs and triggers

B.  

Work instructions, procedures and roles

C.  

Resources, capabilities and metrics

D.  

Process owner, policy and objectives

Discussion 0
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Questions 3

What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?

Options:

A.  

A standard change

B.  

An emergency change

C.  

An internal change

D.  

A normal change

Discussion 0
Questions 4

Which guiding principle recommends assessing the current state and deciding what can be reused?

Options:

A.  

Focus on value

B.  

Start where you are

C.  

Collaborate and promote visibility

D.  

Progress iteratively with feedback

Discussion 0
Questions 5

Why should service desk staff detect recurring issues?

Options:

A.  

To help identify problems

B.  

To escalate incidents to the correct support team

C.  

To ensure effective handling of service requests

D.  

To engage the correct change authority

Discussion 0

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