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Exin-ITIL ITIL - Foundation (v4)

ITIL - Foundation (v4)

Last Update Jul 15, 2024
Total Questions : 503

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Questions 4

Why should service desk staff detect recurring issues?

Options:

A.  

To help identify problems

B.  

To escalate incidents to the correct support team

C.  

To ensure effective handling of service requests

D.  

To engage the correct change authority

Discussion 0
Questions 5

What should all 'continual improvement' decisions be based on?

Options:

A.  

Accurate and carefully analysed data

B.  

Details of how services are measured

C.  

A recent maturity assessment

D.  

An up-to-date balanced scorecard

Discussion 0
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Questions 6

Which activity is part of the 'continual improvement' practice?

Options:

A.  

Populating and maintaining the asset register

B.  

Providing a clear path for users to report issues, queries, and requests

C.  

Delivering tactical and operational engagement with customers

D.  

Identifying and logging opportunities

Discussion 0
Questions 7

What is the starting point for optimization?

Options:

A.  

Standardizing practices and services

B.  

Determining where the most positive impact would be

C.  

Securing stakeholder engagement

D.  

Understanding the vision and objectives of the organization

Discussion 0

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