Expert Answers to Exin Exam ITILFND Questions

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Exin-ITIL ITIL - Foundation

ITIL - Foundation

Last Update Apr 28, 2024
Total Questions : 503

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Questions 4

Why should service desk staff detect recurring issues?

Options:

To help identify problems

To escalate incidents to the correct support team

To ensure effective handling of service requests

To engage the correct change authority

Discussion 0

Questions 5

What should all 'continual improvement' decisions be based on?

Options:

Accurate and carefully analysed data

Details of how services are measured

A recent maturity assessment

An up-to-date balanced scorecard

Discussion 0

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Questions 6

Which activity is part of the 'continual improvement' practice?

Options:

Populating and maintaining the asset register