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Exin-ITIL ITIL – Foundation (v4)

ITIL – Foundation (v4)

Last Update Oct 24, 2026
Total Questions : 503

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Questions 2

Which are the elements of process control?

Options:

Inputs, outputs and triggers

Work instructions, procedures and roles

Resources, capabilities and metrics

Process owner, policy and objectives

Discussion 0

Questions 3

What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?

Options:

A standard change

An emergency change

An internal change

A normal change

Discussion 0

Questions 4

Which guiding principle recommends assessing the current state and deciding what can be reused?

Options:

Focus on value

Start where you are

Collaborate and promote visibility

Progress iteratively with feedback

Discussion 0

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Questions 5

Why should service desk staff detect recurring issues?

Options:

To help identify problems

To escalate incidents to the correct support team

To ensure effective handling of service requests