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Exin Updated ITILFND Exam Questions and Answers by rares

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Exin ITILFND Exam Overview :

Exam Name: ITIL – Foundation (v4)
Exam Code: ITILFND Dumps
Vendor: Exin Certification: Exin-ITIL
Questions: 503 Q&A's Shared By: rares
Question 16

Which dimension of service management considers governance, management, and communication?

Options:

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Discussion
Question 17

Which are elements of the service value system?

Options:

A.

Service provision, service consumption, service relationship management

B.

Governance, service value chain, practices

C.

Outcomes, utility, warranty

D.

Customer value, stakeholder value, organization

Discussion
Question 18

Which is NOT a structure of service desk that is described in the ITIL service operation guidance?

Options:

A.

Local

B.

Centralized

C.

Outsourced

D.

Virtual

Discussion
Question 19

Which practice provides support for managing feedback, compliments and complaints from users?

Options:

A.

Change control

B.

Service request management

C.

Problem management

D.

Incident management

Discussion
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