Exin braindumps2go itilfnd Leak Questions by Rares q453 vce pdf

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Exam Name:	ITIL – Foundation (v4)
Exam Code:	ITILFND Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	503 Q&A's	Shared By:	rares

Question 16

Which dimension of service management considers governance, management, and communication?

Options:

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

Discussion

Question 17

Which are elements of the service value system?

Options:

Service provision, service consumption, service relationship management

Governance, service value chain, practices

Outcomes, utility, warranty

Customer value, stakeholder value, organization

Discussion

Question 18

Which is NOT a structure of service desk that is described in the ITIL service operation guidance?

Options:

Local

Centralized

Outsourced

Virtual

Discussion

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Question 19

Which practice provides support for managing feedback, compliments and complaints from users?

Options:

Change control

Service request management

Problem management

Incident management

Discussion

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