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ITIL - Foundation (v4)

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ITIL - Foundation (v4) Questions and Answers

Questions 1

Which statement about IT service management is CORRECT?

D18912E1457D5D1DDCBD40AB3BF70D5D

Options:

A.  

It is performed by customers using a mix of IT systems, services and processes

B.  

It is performed by IT service providers using a mix of suppliers and their products

C.  

It is performed by the service desk using a mix of people, process and technology

D.  

It is performed by IT service providers using a mix of people, process and technology

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