Expert Answers to Cisco Exam 820-605 Questions

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Digital Transformation Specialist Cisco Customer Success Manager

Cisco Customer Success Manager

Last Update Feb 3, 2026
Total Questions : 157

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Questions 2

As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

Options:

Talk to senior management to explain the benefits of success story creations.

Explain that this is a role metric that is needed to satisfy quotas.

Make the story for internal use only.

Offer the customer free products or services as an incentive.

Discussion 0

Questions 3

What is a goal of the Quarterly Success Review?

Options:

negotiation of discount levels associated with solution expansion

product expansion to demonstrate customer loyalty

alignment of priorities and outcomes while celebrating accomplishments

identification of new areas of growth and sales

Discussion 0

Questions 4

What is the purpose of capturing moments of success with a customer?

Options:

recognizing the value of the engagement

validating deployment of the solution

expanding the purchased solution

renewing the contract and subscription

Discussion 0

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Questions 5

Which two outcomes are the primary goals when introducing the customer to Customer Success? (Choose two.)

Options:

completion of customer training

identification of customer business outcomes

review of product roadmap