Expert Answers to Cisco Exam 820-605 Questions

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Digital Transformation Specialist Cisco Customer Success Manager

Cisco Customer Success Manager

Last Update May 8, 2026
Total Questions : 169

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Questions 2

Which Customer Success activity is critical from the supplier perspective?

Options:

identifying opportunities for sales expansion

driving full adoption of the company’s technology across all supported solutions

ensuring the customer has a success plan and is achieving each milestone in a timely manner

listening carefully to the customer’s feedback and taking actions so the company’s solutions can be improved

Discussion 0

Questions 3

Which two Customer Success Manager activities from a Success Plan review demonstrate value for the customer? (Choose two.)

Options:

Track volume of use cases contained in the plan.

Communicate achievement of desired outcomes and associated KPIs.

Move to a high-touch engagement model.

Optimize adoption consumption of the solution.

Provide detailed communication to stakeholders.

Discussion 0

Questions 4

Which metric is used to determine how much should be spent to acquire a customer?

Options:

ACV

MRR

LTV

ATR

Discussion 0

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Questions 5

Which scenario is a business adoption barrier?

Options:

The customer lacks technical expertise.

The customer is unaware of the features of the solution.

The customer cannot measure value achieved.