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Digital Transformation Specialist Cisco Customer Success Manager (CSM)

Cisco Customer Success Manager (CSM)

Last Update May 20, 2024
Total Questions : 149

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Questions 4

Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

Options:

A.  

KPI that will be improved by the new product solution

B.  

current existing products that are being displaced by the solution

C.  

current configuration guide of the product solution

D.  

product use case that will achieve the desired outcome

Discussion 0
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Questions 5

Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

Options:

A.  

increase in new subscribers or increase in end users

B.  

number of incidents reported or number of compliance issues

C.  

reduction in headcount or operational support costs

D.  

customer and employee feedback

E.  

number of activities completed or increase in direct time

Discussion 0
Questions 6

What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

Options:

A.  

technical

B.  

business

C.  

operational

D.  

corporate culture

Discussion 0
Questions 7

What is the best reason for documenting your customer’s success?

Options:

A.  

To provide awareness of the value achieved by the customer’s purchased solution

B.  

To establish KPI’s that measure the success of your company’s business

C.  

To document roles and responsibilities for your project management

D.  

To provide expansion opportunities for your sales team

Discussion 0

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