Expert Answers to Cisco Exam 820-605 Questions

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Digital Transformation Specialist Cisco Customer Success Manager

Cisco Customer Success Manager

Last Update Jan 2, 2026
Total Questions : 157

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Questions 2

As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

Options:

Talk to senior management to explain the benefits of success story creations.

Explain that this is a role metric that is needed to satisfy quotas.

Make the story for internal use only.

Offer the customer free products or services as an incentive.

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Questions 3

What is a goal of the Quarterly Success Review?

Options:

negotiation of discount levels associated with solution expansion

product expansion to demonstrate customer loyalty

alignment of priorities and outcomes while celebrating accomplishments