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Digital Transformation Specialist Cisco Customer Success Manager

Cisco Customer Success Manager

Last Update Jul 26, 2024
Total Questions : 157

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Questions 4

Which two outcomes are the primary goals when introducing the customer to Customer Success? (Choose two.)

Options:

A.  

completion of customer training

B.  

identification of customer business outcomes

C.  

review of product roadmap

D.  

scheduling of Quarterly Success Review

E.  

alignment of key stakeholders

Discussion 0
Questions 5

The customer wants to reduce their exposure to security events. Which business outcome is critical to the company’s success?

Options:

A.  

risk management

B.  

market growth

C.  

sustainability

D.  

cost efficiency

Discussion 0
Questions 6

How does the Customer Success Manager identify the product and solutions purchased by a customer?

Options:

A.  

Baseline products and solutions with the account team

B.  

Check sales for the customer pipeline to record products and solutions

C.  

Tour facility with the customer to catalog products and solutions

D.  

Review statement of work to archive products and solutions mentioned

Discussion 0
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Questions 7

Which two actions are critical when communicating with customer executives? (Choose two.)

Options:

A.  

Communicate the sales team's plan.

B.  

Focus on technical details.

C.  

Sell the latest service offerings.

D.  

Target executive priorities.

E.  

Focus on the value.

Discussion 0

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