Expert Answers to Cisco Exam 820-605 Questions

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Digital Transformation Specialist Cisco Customer Success Manager (CSM)

Cisco Customer Success Manager (CSM)

Last Update May 1, 2024
Total Questions : 124

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Questions 4

Which definition of a use case is true?

Options:

comparison of the marketing description of what a product does to the customer’s experience

list of actions or event steps that a customer uses

list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

list of instructions that customer uses for their software

Discussion 0

Questions 5

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

Options:

Contact the services team and request that they reach out to the customer to address the solution

Make the renewals manager aware that the one solution is not fully implemented but the other two are fine

Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue

No action is needed because the customer will probably renew and you can address the issue after the renewal

Discussion 0

Questions 6

What is a lagging indicator of the customer achieving the value proposition?

Options:

product deployment

contract renewal

decrease in the number of problem reports

movement to evaluate stage

Discussion 0

Questions 7

On which two objectives should communication with customer executives focus? (Choose two)

Options:

return on investment

new sales

product improvement

user training

time to value

Discussion 0

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