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Cisco Updated 820-605 Exam Questions and Answers by griffin

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Cisco 820-605 Exam Overview :

Exam Name: Cisco Customer Success Manager
Exam Code: 820-605 Dumps
Vendor: Cisco Certification: Digital Transformation Specialist
Questions: 157 Q&A's Shared By: griffin
Question 28

What is the first step a Customer Success Manager should take to identify why the solution was purchased?

Options:

A.

Engage with the customer.

B.

Review the bill of materials.

C.

Collaborate with the sales team.

D.

Evaluate the Customer Success Plan.

Discussion
Question 29

What is a Quarterly Success Review?

Options:

A.

gap analysis that focuses on the state of the customer’s current architecture

B.

new success plan that focuses on the upcoming goals for the customer

C.

conversation that outlines the key initiatives that are agreed upon in the success plan

D.

technical analysis that outlines the implementation plan and adoption barriers

Discussion
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Question 30

What are two expectations of the Quarterly Success Review? (Choose two.)

Options:

A.

Consider upgrades to support existing solutions.

B.

Track key performance indicators or milestones.

C.

Offer additional license purchases.

D.

Align with customer’s critical business objectives.

E.

Negotiate the level of discount in a solution expansion.

Discussion
Question 31

What are two barriers to adoption within an organization? (Choose two.)

Options:

A.

solution implemented by partner

B.

agile development model

C.

inadequate knowledge and skills

D.

centralized IT organization

E.

organizational silos

Discussion
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