Cisco techtarget pass Using 820-605 Exam Dumps by Poppie q99 vce pdf

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Exam Name:	Cisco Customer Success Manager (CSM)
Exam Code:	820-605 Dumps
Vendor:	Cisco	Certification:	Digital Transformation Specialist
Questions:	149 Q&A's	Shared By:	poppie

Question 12

Which scenario represents a use case expand opportunity?

Options:

usage KPIs are on target entering the fourth quarter

supplementary training sessions are organized on existing features

solution management team adds headcount

endpoint security solution extended to cover data center servers in addition to laptops

Discussion

Question 13

Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager’s company. Which two opportunities can lead to advocacy? (Choose two.)

Options:

moments of success when the customer acknowledges progress

successful contract renewal

green health scores over intermittent time periods

continuing results based on unexpected value

results that are not measurable

Discussion

Question 14

What are two examples of leveraging data to identify a customer barrier? (Choose two.)

Options:

evaluating feedback from the customer operations team

providing training recommendations

reviewing installed base details

consulting the health index

noting change in customer executive team

Discussion

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Question 15

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two.)

Options:

business misalignment

purchase policy process

lack of communication

lack of common features

limited telemetry

Discussion

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