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Cisco Updated 820-605 Exam Questions and Answers by poppie

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Cisco 820-605 Exam Overview :

Exam Name: Cisco Customer Success Manager
Exam Code: 820-605 Dumps
Vendor: Cisco Certification: Digital Transformation Specialist
Questions: 157 Q&A's Shared By: poppie
Question 12

Refer to the exhibit.

Questions 12

Which action must be taken by Customer Success Manager ?

Options:

A.

Recommend expansion opportunities.

B.

Review the financial index.

C.

Develop a customer testimonial.

D.

Identify the adoption barriers.

Discussion
Question 13

In which lifecycle stage would a lack of skilled resources be identified as a barrier?

Options:

A.

sales proof of concept

B.

late-stage adoption

C.

early-stage adoption

D.

solution renewal

Discussion
Question 14

Which perspectives are covered in a balanced scorecard?

Options:

A.

customer, employee, partner, risk

B.

business process, customer, financial, learning, growth

C.

competition, culture, financial. IT systems

D.

business outcomes, customer, employee, risk

Discussion
Question 15

Which two actions should be taken when a customer's usage is in decline? (Choose two.)

Options:

A.

Show the customer how the current solution compares to the offers from a competitor.

B.

Assess the capabilities of the solution against the customer's desired outcomes.

C.

Tell the customer a new solution will soon be available.

D.

Review the implementation plan with key customer leadership.

E.

Identify changes in the customer's business processes.

Discussion
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